Job Description

Manage, implement and strategize the design, development and implementation of SAP IS-Automotive-Warranty.SAP Functional Support

• Identifies areas of improvements and proposed the improvement plans to the customers.
• Provide solution to medium to complex requirements in the areas of IS-Auto (Warranty)
• Manage and coordinate resolutions of change requests and/or projects that may involves system enhancements and training requests.
• Develops and makes presentations that could lead to expanded business opportunities. Participates in proposal efforts and sales calls to enhance opportunities for future business deals with client.
• Oversees assigned personnel for projects / operations. Assigns work and provides direction about timeliness and completion of project /incidents and change requests objectives. Addresses performance issues within prescribed guidelines.

Project Execution

• Support the transition team in ensuring that all technical knowledge is captured. Ensure that the site operation teams are fully trained to support the site infrastructure. Perform job shadowing and go-live preparations.
• Self-starter and independent in managing the tasks assigned.
• Proactive in proposing improvements to simplify processes.

Service Management and Continuous Improvements

• Review information, incidents, problems and analysis collected and escalated by Service Desk team. Perform additional analysis of incidents and problems. Resolve the incidents and problems.
• Escalate incidents and problems, as necessary, to the appropriate team or vendor, while actively retaining ownership of the incident on behalf of the users. Notify users of resolutions.
• Seek opportunities, develop, and maintain knowledge of business processes, and SAP applications functionality and configuration. Receptive to performance and developmental feedback.
• Deliver SAP Functional support work within agreed service levels and budgetary guidelines defined in the Service Level Agreement.
• Adhere to IT support procedures, policies and guidelines.
• Implement operational continuous improvement, service efficiency initiatives, functions improvement and rationalisation to better serve client\'s business needs.
• Help with regular reviews and analysis of Problem Management data to highlight causes of frequent or high impact failures and suggest preventative action.
• Enter SAP application solutions into the knowledge database.
• Prepare the Standard Operating Procedures (SOP) required for the effectiveness and quality of the services provided.

Thrive in a dynamic global MNC environment|platinum SAP channel partner

• Bachelor\'s degree or equivalent combination of education and experience
• 6 or more years of related working experience in SAP Support environment and/or SAP project implementation in the areas of IS-Auto (Warranty).
• Keep abreast with SAP technology advancements and developments and have the ability to understand and utilize new technology.
• Ability to provide solutions to complex requirements in the areas of IS-Auto (Warranty).
• Knowledge in the areas of SAP IS-Automotive (Warranty).
• Knowledge and understanding of the integration of IS-Automotive (Warranty)with other modules within SAP and integration methods with external system will be an added advantage.
• Knowledge in the other areas of SAP Logistic module will be an added advantage
• Experience in either SAP ECC and/or S/4 HANA
• Ability to coach and guide the junior employees will be an added advantage.
• ITIL v 4 certified will be an added advantage.

Michael Page is thrilled to be entrusted with the recruitment of a SAP IS-Auto (Warranty) Consultant for our prestigious client, a global IT services leader listed on the Fortune 500, boasting a workforce of over 130,000 professionals spanning across 70 countries. This exciting opportunity presents a permanent role based in Petaling Jaya, Malaysia.

• Join a well-established technology consulting company.
• Comprehensive health insurance.
• Flexible annual leave policy.
• Hybrid work arrangements.
• Learning and certification opportunities

Michael Page