Job Description

Location: Subang Jaya, Selangor

s:

• Identify, assess, and resolve business systems-related issues, Ensure the continuous

operational performance and efficiency of systems through close collaboration with
infrastructure experts. * Offer specialized operational support for third-party developed applications and interfaces

integrated with SAP middleware, particularly in the Supply Chain Management (SCM) domain,
including dispatch optimization and telematics solutions. * Uphold service performance standards that meet or surpass business expectations, aligning

with Digital standards and Service Level Agreements (SLAs). * Maintain and update internal knowledge documentation, including wikis, training materials,

and testing cases. * Provide consultative guidance to the business on leveraging existing applications to meet their

specific requirements. * Proactively identify and migration risks that could compromise IT service quality.

• Participate in quality assurance and testing efforts for applications to maintain a high level of

service reliability. * Contribute to the successful international roll-out of projects and facilitate their seamless

transition into the live environment. * Conduct root cause analysis to reduce the number of IT incidents.

• Provide support in the development, maintenance, and testing of IT and Business Continuity

Plans. * Continuously develop and enhance support processes and tools in alignment with the ITIL

framework.

Job Requirements:

• Possesses an IT-related degree or equivalent.
• Minimum of four years of professional systems support and operations experience
• Strong IT service delivery background.
• Proven history of meeting strict SLAs and/or KPIs.
• Expertise in supporting various IT solutions, including ERP / SAP systems, web applications,

mobile apps, data centers, and more. * Preferably certified in service delivery (e.g., ITIL) and project management (e.g., Prince2).

Compliance and Responsibilities:

• Adherence to Occupational Safety and Health Act 1994 (Act 514) and Company Health Safety

and Environment Policy. * Continuous knowledge updates and participation in training courses as needed.

• Compliance with HR policies and procedures.
• Taking responsibility for aspects of the OH&S management system under their control.
• Participation in the development, planning, and evaluation of the OH&S management

system. * Reporting workplace incidents and accidents promptly to superiors and HSE Manager.

• Adherence to procedures outlined in current ISO standards.

Others Information:

For those who have what it takes, please send in resume to:
Recruitment Consultant : Fenny
Email:

Agensi Pekerjaan & Perundingcara Bright Prospect Sdn Bhd

Lot No.28-03, 28th Floor, Public Bank Tower,
No.19, Jalan Wong Ah Fook, 80000 Johor Bahru, Johor.
Tel : 607 -2233 228

Bright Prospect