Job Description

Job summary:

Facilitate the implementation and support of SAP SD

• Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate, and document customer requirements

• Map client business requirements, processes, and objectives; develops necessary product modifications to satisfy clients needs.

Business metrics:

Business metrics relevant to achieving the essential accountabilities below:

• Achieve SLA of tickets and CRs according to the T&C

• Meeting project timeline

General responsibilities:

Support manager in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources

• Provide first level global SAP SD support, prepare functional specification, inclusive of the monitoring, tracking of incident and service/change request in meeting service level obligation

• Escalate critical issues/problem to second level support for prompt technical, resolution and development on SAP SD

• Prepare, review, and consolidate countries requests for new developments/enhancements in ensuring a standardized and harmonized process

• Perform implementation of best practices, improvements, new/change requests from user and ensure conformance with change process

• Assist in testing and deployment/roll out of projects and change requests within timeline and quality deliverables

• Ensure adherence to service level agreement and processes

• Ensure availability of a single point of contact to user for prompt communication

• Act as liaison with client for troubleshooting: investigate, analyse, and solve SD related problems.

• Act as a liaison between the business functions and the technical team.

• Provide ad-hoc training and user support as required

Work self-directed and independently; may act as subject matter mentor to more junior team member

Leadership responsibilities:

Drive self-learning and improvement in the area of SAP services and DKSH behaviours as part of continuous learning

Functional skills and knowledge:

Demonstrate knowledge of SAP applications and end-user support, preferably in Healthcare, FMCG industry

• Experience in implementing and supporting SAP applications

• Understanding of accounting business processes and other SAP integration points

• Ability to understand business processes from a customer perspective

• Demonstrate proficiencies in office productivity tools (e.g., Excel, Word, and PowerPoint)

• Demonstrate fluency in local language and ideally in English, both written and spoken

Requirements

Soft skills:

Ability to multitask and manage multiple deliverables and projects at the same time

• Ability to work in a team environment, effectively interacting with others

• Must be results oriented, and demonstrate a "can-do" attitude - adaptability, flexibility, and resourcefulness

• Eager to learn, proactive and willing to accept challenges

Education:

Bachelors degree in Computing/Information Technology or its equivalent

Work experience:

Minimum of 3 to 5 years of experience in a full cycle implementation as well as in support projects

• Minimum of 3 to 5 years in designing and configuring SD module

• S/4 HANA (upgrade, rollout, or support) experience is preferable