Job Description

SCCM/Intune Customer Engineer

Salary budget: Up to RM12K

Work location: Remote (WFH) Malaysia

Company background : MNC IT Services & IT Consulting

Employment type: Full time Permanent

Role Summary

We are looking for a SCCM/Intune Customer Engineer with strong hands-on experience in Microsoft Endpoint Configuration Manager (SCCM) and Microsoft Intune environments. The role involves providing Tier 2 technical support, troubleshooting, and operational assistance to customers, ensuring reliable endpoint management across on-premises and cloud-based devices.

Key Responsibilities

Provide Tier 2 support to customers for technical requests related to SCCM and Intune. Proactively review customer concerns and recommend improvements for endpoint management, user experience, and compliance. Investigate and resolve issues related to: SCCM: application deployment, task sequences, driver packages, software update groups (SUGs), boundaries and boundary groups, distribution point health, client push installation. Intune: device compliance policies, configuration profiles, app protection policies, Autopilot deployment profiles, co-management setup. Support mobile device management (MDM) requests, including: Enrollment and management of iOS, Android, and Windows 10/11 devices. Mobile app deployment via Intune (store apps, LOB apps, and web links). Troubleshooting enrollment challenges, access configurations, and policy enforcement. Assist with transitioning workloads from SCCM to Intune, including Windows Update for Business, endpoint security, and app deployment. Analyze logs and diagnostics (CMTrace, Event Viewer, Intune troubleshooting blade, MDMDiagnosticsTool) to identify root causes and resolve requests efficiently. Provide clear, professional technical guidance to customers and internal teams. Document support requests, investigation steps, resolutions, and best practices. Collaborate with engineering or escalation teams for advanced troubleshooting.

Required Experience & Skills

7 years overall IT infrastructure/endpoint management experience. Minimum 3 years hands-on experience with SCCM and Intune (deployments, patching, compliance, co-management, troubleshooting). Strong knowledge of MDM concepts across iOS, Android, and Windows platforms. Proven experience with SCCM-Intune migration workloads. Skilled in troubleshooting using logs and diagnostic tools. Excellent customer-facing communication, with the ability to explain complex technical concepts in a simple way. Strong time management, ownership, and accountability in resolving customer issues. Collaborative mindset, adaptable under pressure, with strong presentation and soft skills.
Job Types: Full-time, Permanent

Pay: RM9,500.00 - RM12,000.00 per month

Benefits:

Opportunities for promotion Professional development
Application Question(s):

Do you require Company to provide you a work pass to work in Malaysia? What is your last drawn average salary & expected salary per month in MYR? This role requires strong collaboration, adaptability under pressure, and excellent presentation and soft skills. Can you share examples of how you have demonstrated these qualities in your previous roles? Total years of work experience in troubleshooting using logs and diagnostic tools. Total years of work experience in SCCM-Intune migration workloads? Total years of IT infrastructure/endpoint management experience?
Education:

Bachelor's (Preferred)
Experience:

MDM concepts across iOS, Android & Windows platforms: 5 years (Preferred) strong presentation : 5 years (Preferred) SCCM: 3 years (Preferred) Intune: 3 years (Preferred)
Language:

Mandarin (Preferred) English (Preferred)
Work Location: In person