Job Description

MAIN PURPOSE OF THE ROLE

Are you a search engine guru? Can you find what you\'re looking for with just a few keywords? We have a unique opportunity for you to put your skills to the test!

Welocalize is looking for an Simplified Chinese speakers in Malaysia to help support our client\'s project as Junior Quality Coordinator.

MAIN DUTIES

You will be the junior coordinator of our Search Quality Rater project.

The following is a non-exhaustive list of responsibilities and areas of ownership of the Junior Quality Coordinator:

Performance Analysis

\xe3\x83\xbbMay analyze data on quality performance, produce statistical quality reports, monitor progress, and create related documentation - with support from Quality Coordinators.

\xe3\x83\xbbCompletes Internal Assessments.

\xe3\x83\xbb Provides feedback on blind test ranges and queries coming from the team.

\xe3\x83\xbb May provide ad-hoc support to raters and educate them on best practices and client\'s expectations.

\xe3\x83\xbbFlags raters that show any behavioral concerns.

\xe3\x83\xbb May analyze RCAs provided by resources and request clarifications, as necessary.

Training and support

\xe3\x83\xbb May participate in the creation/review of new training material, including best practices, newsletters, webinars, and others.

Analytics, Reporting, Knowledge, and Asset Management

\xe3\x83\xbbMay keep track of data and analyze the data.

Communication

\xe3\x83\xbbMay attend meetings with different stakeholders as applicable - with support of Quality Coordinators.

\xe3\x83\xbb Monitors raters\' queries.

Other

\xe3\x83\xbb May perform other program-specific tasks needed to achieve OKRs.

Project Details

Location: Remote, Malaysia-based

Hours: 20hours/week

Start date: ASAP

Employment Type: Freelance/Independent Contract

REQUIRED SKILLS

• Fully Proficient in Simplified Chinese
• Strong understanding of English
• Must be located in Malaysia
• Strong understanding of popular culture in Simplified Chinese
• Must be dedicated only to "Search Quality rating program" and NOT other search or ads rating programs
• Must not have current or previous experience with "Ads quality rating"
• Must be the only one in your household working as a "Search Quality Rater"
• Web-savvy and able to work in a fast-paced environment
• Excellent online research skills
• Reliable computer system and internet connection
• Reliable anti-virus software (as you will be surfing the web as part of the work)
• Ability to follow instructions in English and comply with the project conventions and rules expected by the client
• Must sign a Non-Disclosure Agreement to protect client confidentiality
• Must pass learning modules and a required quality test designed by our client before starting work

When you join Welocalize, you have the opportunity to bring your career to the next level:

... receive steady volume of work and long-term partnership {where this applies}

... professional development: work on exciting projects that will empower you keep learning and growing

... work with multicultural, international team with a great variety of documents and content types

... 24-hour 6-day a week support from our Community team.

If this opportunity sounds appealing to you, apply below.

Welocalize