Job Description

Position: Sea Freight Import, Coordinator Working Days/Hours: Monday - Friday, 9am - 6pm Working Duration: 6 months contract with PERSOLKELLY (Renewable based on performance) Purpose of Position Provide a pro-active and comprehensive service to the customer in all aspects of import and ocean freight forwarding services provided by company Job Responsibilities Registration of shipments - shipment information entry into the forwarding system, CW1 on time and accurately. Monitor all incoming shipment from CW1 with carrier website or portnet on the estimate arrival details. Update all systems- internal/ external with shipment data and other customer specific systems. Creation of Ocean Freight forwarding documents, e.g. prepare arrival notice, DO release for carrier/CFS and Cartage Advice etc. Ensure all security arrangements and procedures are met Verification of the completeness and accuracy of all forwarding documents Ensure all dangerous goods/hazardous cargo documents are in place and procedures are met with approval from carrier where necessary Work and Monitor Permit Declaration activity with permit declaration vendor Coordination of customer booking requests at origin and destination (call forward) Close coordination and booking with carrier(s) and haulier(s) on shipments arrival, release and delivery Follow irregularity handling procedures with the Destination/Origins. Escalation of all impediments to processing to direct reporting manager. Adherence to customer specific SOPs. Communicate all cargo related incidents to customer service/ external brokerage house (short shipment, damages, misrouted, missed vessel) Adherence to Global standard processes /procedures and to Corporate Standard & Governance policies. Initiate and follow up on cargo and insurance claims with customers/surveyors and other company partner country houses on damaged or missing cargo Engage and initiate discussion with local and regional procurement on rates and space Backup for the other team members as when necessary Sorting and uploading of documents into eDoc timely Maintain accountability and accuracy for updating and meeting deadlines for monthly reports required by customers Ensure timely invoicing of shipment as per company KPI Release invoices to customers with supporting document according to requirement or SOP Ensure payment collection prior release of shipment(s) for customer(s) under cash term. Ensure shipment costs are updated correctly in CW1, Verify vendor/intercompany invoices and raise disputes for incorrect invoices Handle dispute and queries from customers and company overseas offices on billing matters and resolve them in a timely manner. Monitor and update respective sale personnel on the validity date of all customers\' quotations Participate in company projects and initiatives as required Competencies Leadership Organizational skills (prioritize, plan, assign and control) Analysis and problem solving Business Customer Service Business Management Network & Relationship building Teamwork Communication & Interpersonal skills Personal Customer Service Initiative Teamwork Flexibility Able to work in a diverse environment and cultures Network & Relationship building Communication & Interpersonal skills With at least 1 year of working experience in a relevant experience in sea freight or freight forwarding industry will be preference Proficient in computer software such as MS Excel, Word, PowerPoint and Email Intermediate to advanced MSO applications Serious applicants may send your resume to [HIDDEN TEXT] Only qualified candidates will be contacted for interview. We thank you for your application.

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