Job Description

Global Operations



Search Operations Specialist - Model Data



Location

:



Kuala Lumpur



Employment Type

:



Regular



Job Code

:



JJ6SP



Responsibilities



Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.



About the team

Our Search Operations team supports our efforts to address objectionable or disturbing content which could include images of violence, animal cruelty, hate speech, violent extremism, or content that exploits or endangers children. The team plays a vital role in analyzing user searches and search strategy optimization to ensure a positive and safe user experience for our community.



It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.

This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

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Responsibilities

Improve TikTok users' search experience by determining their search needs through query and tools, and subsequently to sort it out by classification of requirements. Undergo weekly and bi-monthly search quality assessments to ensure current practice is in accordance with evaluation standard documents. Review the types of bad search cases and rate the quality of the results. Provide ideal search labelling results and suggestions for policy improvement.

Qualifications

Minimum Qualifications:

Diploma/Degree in any related field. At least 1 year of exposure to search engine optimization, search labelling or any other search related business experiences. Proficient English, both written and conversational.

Preferred Qualifications:

Familiarity with search engines and algorithms of any social media platform would be a plus point. An in-depth understanding of the culture and familiarity with the internet usage habits of their users. Comfortable with and understand that the job requires reviewing internet content that may be deemed inappropriate and / or contain explicit materials.

Job Information



About TikTok



TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.



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Why Join Us



Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.



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We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.



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Diversity & Inclusion



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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.