Job Description

ole : Security Specialist - Auditing and Investigations

Contract Term: Permanent

Location: Damansara Height, Kuala Lumpur

Reporting To: Japan Security Manager

Working Hours: 09:00AM - 05:00 PM Aligned with Japan's Time Zone (may include weekends and Malaysian holidays)

Salary : RM 3,500 + WFH Allowance RM 150

Overview

The Security Specialist will collaborate with the Japan and Global Security Teams to manage mid-level, high volume security operations. This role is pivotal in enhancing and standardizing incident response and audit programs across test centers in Japan and internationally. The security specialist will coordinate secret shop activities, conduct DVR audits, and support forensic reviews to identify anomalies in testing outcomes. The position also serves as a liaison between the Security Team and internal/external stakeholders, ensuring timely and accurate reporting.

Key Responsibilities

DVR Monitoring & Audits:

Conduct routine DVR (Digital Video Recording) checks and audits to ensure compliance with security protocols and identify irregularities.

Secret Shop Coordination:

Schedule, score, and report on global secret shop visits; manage logistics and grading processes.

Investigations:

Support the Security Manager in conducting investigations, compiling evidence, and drafting incident reports.

Forensic Review & Analysis:

Perform weekly DVR reviews following forensic analysis to detect anomalies in pass rates and escalate findings appropriately.

Stakeholder Reporting:

Prepare client-facing security summaries and collaborate with internal teams to ensure consistent audit procedures.

Compliance & SLA Support:

Assist in meeting client-specific Service Level Agreements (SLAs) and contribute to continuous improvement of security operations.

Qualifications

Diploma/Degree holder with minimum 1 year related experiences. Prior experience in the

security industry, particularly with audits, investigations, and

CCTV monitoring, is a plus

. Strong attention to detail and ability to maintain focus during extended video review sessions Experience in compliance, auditing, investigations, or quality assurance is advantageous. Ability to work independently in a fast-paced, global environment. Excellent written and verbal communication skills, especially for client-facing reports.

Additional Notes

This is a full-time position with potential travel and office-based work as needed. The role follows Japan's testing calendar, which may include weekend and holiday shifts.
Job Types: Full-time, Permanent

Pay: RM3,500.00 per month

Benefits:

Health insurance
Application Question(s):

When is your availability date to join?
Experience:

Security industry with audits and investigations: 1 year (Preferred) CCTV monitoring: 1 year (Preferred) DVR (Digital Video Recording) : 1 year (Preferred)
Work Location: In person