Job Description

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Operational Management

Direct and manage the daily functions of the security department to ensure the comprehensive protection of the hotel's property assets, employees, and guests. Lead, develop, and evaluate the performance of the entire security team, including security officers and subordinate security professionals, setting clear performance objectives and standards. Oversee and strategically manage all loss prevention operations, including defining the patrol process, establishing key control guidelines, and maintaining the electronic key system. Design, implement, and maintain a rigorous maintenance schedule and audit process for all CCTV equipment, alarmed doors, and duress alarms to ensure maximum operational readiness.

Safety, Emergency & Risk Management

Administer, develop, and audit comprehensive fire prevention programs and general emergency preparedness plans for the entire property. Assume command and control in responding to all emergencies, such as medical incidents, bomb threats, and fire alarms, ensuring strict adherence to established emergency response procedures. Direct and conduct systematic hazard and risk assessments, including regular property-wide inspections, to ensure full compliance with all security policies and safety regulations (e.g., OSHA/SAFETY audits). Develop, implement, and monitor strategic action plans to actively control and mitigate risk, ensuring the hotel's adherence to all Duty of Care processes for the protection of guests and employees.

Investigations and Reporting

Direct, oversee, and personally conduct complex, high-stakes investigations (initial and follow-up) for all guest and employee-related incidents, internal thefts, and major security breaches. Authoritative review and approval of all security-related documents, such as comprehensive incident reports, and prepare or deliver high-level presentations on internal investigations, significant losses, or policy violations to executive leadership. Ensure all logs, certifications, and critical documents are meticulously maintained and comply with all legal requirements and Standard Operating Procedures.

Coordination and Training

Establish and maintain strong, collaborative liaison relationships with local law enforcement, fire, and other emergency services to coordinate security operations, joint training exercises, and activities. Develop, manage, and conduct all staff training in established emergency procedures, accident and fire prevention protocols, and general security rules. Mentor the team to consistently provide service that is above and beyond for customer satisfaction and retention, maintaining the highest level of professionalism.

Requirements/Education:

Hospitality Management or a related field is preferred. A high school diploma or equivalent is the minimum requirement.

Experience:

Minimum of 5 to 7 years of progressive experience in a security or loss prevention role, with at least 3 years in a management or leadership capacity within the hospitality industry or a related corporate security field. Demonstrated experience in successfully leading, mentoring, and managing a team of security professionals is essential. Proven expertise in complex security control room operations, CCTV monitoring, and access control systems is required.
Job Types: Full-time, Permanent

Pay: RM7,000.00 - RM9,000.00 per month

Work Location: In person