Job Description

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title Senior Administrator, Client Data Management

• Responsible for timely and accurate end to end processing Client Static update accordingly to defined SLAs.
• Receives, investigates, and responds to all customer inquiries and complaints regarding banking products and services; processes basic bank service transactions.
• With extensive knowledge of the job and policies/practices, performs a wide range of advanced administrative/operational assignments.
• Assists clients with client transaction fulfillment.
• Responds to client inquiries regarding bank products and services via phone or emails; obtains and analyzes the validity of a customer's requests/complaints.
• Resolves complaints from clients pertaining to banking services and provides follow-up calls when necessary.
• Keeps records of all customer interactions, including inquiries, complaints, actions taken, etc., as well as banking service transactions performed.

Must Have

• Degree in Business, Finance or related discipline
• Minimum 2 years of working experiences, preferably within a Private Bank or Wealth
• Self-motivated and able to work under pressure in a dynamic and fast paced environment
• Strong problem solving and critical thinking skills
• Good inter-personal and communication skills (written and verbal)
• Committed and responsible with an attitude to ensure accuracy and completeness

Nice to Have

• Familiarity with Avaloq system, experience with managing client data

Job Summary This role works within the Client Data Management team which is part of the Banking & Treasury Ops department of Wealth Management Asia.

Address: Cyberjaya, Selangor, Malaysia

City: MYS-SELANGOR-CYBERJAYA

Country: Malaysia

Work hours/week: 40

Employment Type: Full time

Platform: Wealth Management

Job Type: Regular

Pay Type: Salaried

Posted Date: 2022-10-12-07:00

Application Deadline: 2022-11-11-08:00

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.