Job Description

Centauri Services And Technology Sdn. Bhd. Hiring! Full Time Senior Agent, Customer Service (Mandarin Support) in Kuala Lumpur, Earn up to MYR 5,800 - Ricebowl
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Senior Agent, Customer Service (Mandarin Support)
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MYR4,500 - MYR5,800 Per Month
KL City,
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Requirements

• Diploma or above (Bachelor's Degree preferred), with more than 1 year of customer service experience.
• Excellent command of spoken and written English and Mandarin as the role requires to deal with China Mandarin speaking counterparts.
• Able to accommodate work schedules and adapt to rotational shifts.
• Strong data analysis and logical thinking skills; Proficiency in office software is preferred (Word, Excel, PowerPoint etc).
• Good stress tolerance, along with good communication and organizational skills.
• Proactive and positive work attitude, possessing excellent customer service spirit.

Responsibilities

• Handle all inquiries from global customers through various channels such as email, chat, voice, and social media.
• Handle complaints and feedback related to the website, products, platform, and services.
• Identify areas for service and program improvements, and make suggestions to the Supervisor/ Assistant Manager/ Manager.
• Escalate any unresolved issues or inquiries that cannot be completed within the agreed procedures to Level 2 or the Supervisor, and resolve issues as per the recommendations of the operations management.
• Responsible for investigating, following up on, and resolving difficult issues to ensure no problems are omitted.
• Proactively identify issues and drive their resolution through product and process optimization to enhance user experience.

Benefits

• Competitive remuneration package (Basic Salary + Shift Allowance + KPI Allowance)
• Meal allowance up to RM 500/ month
• RM 3,500 training & wellness benefits per annum.
• Unlimited transport allowance (T&C apply)
• Yearly bonus
• Monthly team building
• Convenient workplace (5 minutes walk from MRT TRX)
• Insurance coverage for employees & dependants
• Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
• Employee engagement, recognition and appreciation program
• Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations

Skills
Fluency in Mandarin Fluency in Cantonese Customer Service Skills Problem-Solving Skills Time Management Excellent Communication Skills Customer Relationship Management Mandarin Language Proficiency Technical Support Communication Skills Customer Service
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