Job Description

Marsh and McLennan Companies (MMC) is seeking candidates for the following position based in the Kuala Lumpur Office in Q Sentral: Senior Analyst \xe2\x80\x93 Onsite Technical Support (Japanese Speaker) What can you expect?

• Be a part of a global operation team to support Japan market
• Elevate your IT processing knowledge
• Interact diverse colleagues and stakeholders from various line of business within MMC

What is in it for you?

• Attractive performance driven incentives
• Participate in regional projects
• Career Development and Training Opportunities

We will count on you to:

• Provide Service Desk Support by; supporting users in diagnosing, reporting and resolving or correcting hardware/software problems.
• Installs, maintains, and troubleshoots hardware/software according to company standards, reconfigures existing systems and/or performs system upgrades as required
• Logs all issues with appropriate documentation as requested by Level II and III support teams
• Routes calls to appropriate support teams as per described troubleshooting steps
• Monitors and escalates issues until resolution, closure or the appropriate group has accepted
• Participates in projects as assigned

What you need to have:

• Degree in IT or equivalent
• Minimum 4 years of experience in Service Desk/Help desk/Ticketing system support field
• Experience with an ISTM tool for logging and managing tickets.
• Familiarity with a CMDB/asset management database.
• Provide remote support for Japan
• Minimum of N2 JLPT linguistic competence is required
• Essentially the role will be fully remote supporting ~1000 colleagues with both L1 and L2 issues

What makes you stand out:

• Knowledge of what can be resolved remotely
• Hardware knowledge
• Microsoft Windows 10 in a domain environment.
• Microsoft Office suite. Specifically, MS Outlook troubleshooting and configuration.
• Foundation networking knowledge including an understanding of remote connectivity.
• Apple iOS.
• Remote desktop support tools.
• Exposure to Active Directory.

Marsh & McLennan (NYSE: MMC) is the world\'s leading professional services firm in the areas of risk, strategy and people. The Company\'s 76,000 colleagues advise clients in over 130 countries. With annualized revenue approaching $17 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit mmc.com, follow us on LinkedIn and Twitter @mmc_global or subscribe to BRINK. Marsh and McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity.