Job Description

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Life at Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Get to know the Team

We are a small but mighty and collaborative team whose mandate is to build a forward looking and future ready people function at Grab. We are also a relatively new team that is looking to punch above its weight and create a positive impact quickly while having fun.

Get to know the Role

The People Experience Analyst is an exciting new role that sits under the new People Experience team, whose mandate is to ensure that we scale our processes and employee experiences as we grow the company.

The role will focus on operationalizing our HR processes and finding innovative ways to scale them while ensuring that the employee experience is at the forefront. You will also own processes as a process owner responsible for the day to day operations.

As a result, you will often be the face of Pops (People Operations) and seen as a respected advisor, a friendly face with a reputation for your passion in out serving our employees and managers.

The Day-to-Day Activities

Rest assured your days at Grab will never be mundane, considering the growth we\xe2\x80\x99ve had. As a critical member of the People Experience team, your responsibilities will include some, if not all of the following:

Own the day to day operations of our Benefits processes across the region

Support Regional Benefits team in the launch of new benefit programmes

Maintain relationships with local vendors to ensure smooth delivery of benefit programmes to employees and optimising benefits dollars

Ensure on time delivery of our services

Solve tickets in relation to employee queries, data changes on Workday and other systems

Track and use data to ensure process effectiveness and improvements

Provide benefits analysis and insights to the Regional Benefits team.

Work with cross functional teams on various projects to enhance the employee experience and data integrity in our systems

Continually build operational rigour in our processes and systems

Delight employees and stakeholders with proactive thinking with regards to complex business problems

Partner with a number of stakeholders as an advisor and partner to come up with creative but simple solutions for our processes

Drive compliance and governance around data in our systems

Coordinate and manage benefits communications and engagement activities

The Must-Haves

The People Experience Analyst is an important role and to be successful, we are looking for someone with a pleasant personality who has:

At least 1- 5 years of experience in benefits administration and operations

Knowledge of statutory benefits and labour regulations across South East Asia

Experience in handling a high volume of employee queries with empathy

Has a bias for action and is able to execute with a customer centric mindset

The ability to partner with cross functional stakeholders and navigate ambiguity

Ability to balance the needs of the stakeholders (scope of work, conditions of satisfaction, success criteria),

Strong data skills and the ability to manipulate data and identify trends

Process excellence experience in HR operations / six sigma certified will be an added advantage

Understanding of change management principles and has driven change management and training activities successfully

Demonstrated ability to multitask, manage multiple projects and perform effectively under pressure independently

Great presentation skills and ability to engage audiences

Our Commitment

We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.

Grab