Job Description

Our client: A global leader in connecting the marketing and advertising industry that offers a centralized platform for managing and distributing creative content across various media formats. With offices in 30 countries and a presence in over 116 countries, their platform provides access to content from anywhere in the world through a single login. It\'s trusted by top brands, agencies, production, and post-production houses, linking content to over 40,000 global destinations, making it a pivotal player in the advertising ecosystem. Responsibilities: 2nd Level Support Champion : You\'ll be the go-to hero for tackling problems and incidents, providing in-depth troubleshooting, and driving change requests to the finish line! Process Maestro : You understand the importance of processes and procedures and ensure they\'re followed to a tee. Your superpower is making sure everything runs like a well-oiled machine! Customer Satisfaction Guru : Keeping our customers happy is your top priority! You\'re committed to timelines, quality, and accuracy, and you\'re always on the hunt for ways to make our processes even better! Knowledge Mentor : You\'re not just an expert; you\'re a mentor! You\'ll provide consultation, guidance, supervision, technical expertise, and training to our talented staff. Problem-Solving Whiz : You\'ll identify problems that need immediate action and propose ingenious solutions. Then, you\'ll assess their strengths and weaknesses and recommend the perfect action plan! Innovation Trailblazer : You\'re always looking for innovative ways to improve performance. You\'re not just about doing things; you\'re about doing them better! Master of Reporting : You\'ll keep your line manager in the loop with effective status reports and know exactly when to escalate issues for swift resolution! Ideal Candidate: Excellent communication skills and have handled global clients before. At least 3 years of experience in application support Has exposure to ticketing tools. Troubleshooting via logs, experience in FTP knowledge on scripting and Unix/Linux Experience in AWS will be good, but not compulsory willing to work under shift *This role is open for Malaysian candidates and only shortlisted candidates are notified.

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