Job Description

Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.
Change the future with us!
Siemens Digital Industries Software is seeking a skilled Application Support Engineer to join our dynamic team. You will be the trusted technical expert, representing DISW Support by meticulously diagnosing and resolving intricate Manufacturing Execution System (MES) issues for our enterprise customers. This role demands strong technical acumen and clear communication to ensure seamless operations and exceptional customer satisfaction.
Key Responsibilities

• Develop and apply proficient knowledge of Siemens DISW MES software and supporting technologies to investigate and resolve problems using advanced problem-solving skills and tools.
• Manage the entire problem resolution lifecycle, including setting customer expectations, identifying, isolating, and resolving technical issues.
• Prepare and deliver in-depth technical papers and presentations for peers and customer management.
• Guide and assist junior support engineers in effective problem-solving, demonstrating independent judgment on complex issues.
• Communicate effectively with all involved parties in both English and Mandarin.
• Solve complex problems efficiently on enterprise-level applications.
• Provide weekly rotating 24/7 on-call support.

Qualifications

• University degree in Computer Science, Computer Engineering, or equivalent practical experience
• Fluent in English with communicative proficiency in Mandarin.
• Demonstrated experience within the Manufacturing Execution System (MES) industry.
• Significant experience in a customer-facing technical support role, specifically resolving complex software and application issues.
• Proficiency in reading and understanding code in .Net (C#, VB) and JavaScript.
• Proficiency in reading and understanding T-SQL and/or PL-SQL.

Preferred Qualifications

• Experience with Microsoft SQL Server.
• Prior experience in manufacturing, automotive, Food & Beverage (F&B), or Consumer Packaged Goods (CPG) industry environments.
• Relevant Oracle and/or Microsoft certifications.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We are Siemens
A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!
We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, pension, and private healthcare.
Transform the everyday
#LI-ZM1
#LI-Hybrid
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Skills Required