Job Description

RESPONSIBILITIES & TASKS:

Lead the monitoring of interfaces between CONCUR, ESKER, CITIDIRECT, and ORACLE, ensuring swift coordination and resolution of any issues with vendor(s) and the technical support team. Oversee and validate the timely and accurate generation of CONCUR reports on a daily, weekly, monthly, and yearly basis. Act as the key liaison with vendor(s) and technical support teams and troubleshoot complex queries/issues raised for CONCUR, ESKER, and CITIDIRECT. Lead and maintain effective communications with finance teams and application users across departments and subsidiaries and mentor junior on effective communication practices. Lead and review KPI reporting for the FSO department and Head of FSO on a monthly basis, ensuring data accuracy and integrity. Coordinate and provide expert support for subsidiary projects and FSO transition initiatives. Lead initiatives to enhance team productivity through process optimization, automation of routine tasks, and improved knowledge management. Proactively identify and implement continuous improvements in service quality by resolving complex customer issues and driving problem-solving efforts. Ensure the delivery of high-quality support services with professionalism and efficiency in handling complex customer queries. Mentor and support junior team members by sharing best practices and promoting ongoing process improvements. Ensure adherence to company policies and regional standards while promoting standardized, scalable operational procedures across business units.

REQUIREMENTS:

3-4 years working experience in IT/Business/Finance or any related field. Diploma or bachelor's degree in IT/Business/Finance or equivalent. Shared Services experience is an advantage. Experience using financial systems including CONCUR, ESKER, CITIDIRECT, and ERP is an advantage. Relevant experience in application support or related function. Intermediate proficiency in MS Office, with particular strength in MS Excel and familiarity with Power Platform (considered an advantage). Strong written and verbal communication skills. Excellent analytical and problem-solving abilities. Flexible and adaptable mindset in dynamic, constantly changing environments. Strong interpersonal skills with the ability to engage and communicate effectively across all organizational levels. Mature, confident, disciplined, and highly self-motivated. Proactive, well-organized, and focused on achieving results. Capable of managing multiple priorities and working independently.
Job Type: Permanent

Pay: RM5,000.00 - RM6,000.00 per month

Benefits:

Dental insurance Health insurance Maternity leave Professional development Vision insurance
Application Question(s):

Able to start immediately?
Education:

Diploma/Advanced Diploma (Preferred)
Experience:

CONCUR: 3 years (Preferred) Application Support: 3 years (Preferred)
Work Location: In person