Job Description

:

S&P Global Corporate

The Role: Delivery Analyst

The Grade: 08

The Location: Penang, Malaysia

What\'s In It For You?: This position is for providing online fulfillment of customer orders which includes setting up entitlements and licensing in one or more delivery systems. Standards are accurate and timely entitlement and delivery of International and US online software and data products. Duties include processing orders, document retention maintenance, customer subscription research and daily interactions with internal customers, i.e., Sales, Order Management, Customer Support, Delivery Americas, etc.

Responsibilities:

• Responsible for order fulfillment of online subscription orders
• User Management (Help Desk) dealing with customer queries related to product access
• Knowledge to answer simple internal or external customer questions/requests
• Ability to perform order entry into one or more delivery systems and basic order troubleshooting
• Responsible for keeping current on the latest technology.
• Must have excellent organization skills.
• Must have the ability to interact professionally with both clients and colleagues.
• Must be reliable and able to work under pressure.
• Must be willing to take the initiative.
• Must be a good problem solver.
• Must be cooperative and be able to gain the cooperation of others.
• Must be detail focused.
• SAP and SalesForce knowledge would be an advantage
• Proficient in use of MS Office applications
• Must be proficient in the English language.

Qualifications:

• Business Acumen

• Applies general knowledge of business developed through education or past experience
• Basic communication and time management skills
• Leadership Impact

• No supervisory responsibilities; accountable for own contribution
• Impacts own team and closely related teams the quality, timeliness and effectiveness of the work product
• Complexity & Problem Solving

• Provides solutions to typical problems based on proven practices or procedures
• Evaluates and selects solutions from established options
• Interpersonal Skills

• Exchanges basic information, asks questions and checks for understanding
• Associate degree in a related field or equivalent.
• Must be proficient in the English language.

Working Shift:

• Working hours are 2:00pm - 11:00pm (EMEA Shift), and due to business reasons may temporarily be required to work during APAC Shift 7:00am - 4:00pm
• Must be willing to work on certain weekends and public holidays to support Month/Quarter/Year End Closing.

About S&P Global

At S&P Global, we don\'t give you intelligence-we give you essential intelligence. The essential intelligence you need to make decisions with conviction. We\'re the world\'s foremost provider of credit ratings, benchmarks, and analytics in the global capital and commodity markets. Our divisions include S&P Global Ratings, S&P Global Market Intelligence, S&P Dow Jones Indices, and S&P Global Platts. For more information, visit



Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law.

20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP203 - Entry Professional (EEO Job Group)

Job ID: 292003
Posted On: 2023-09-20
Location: Penang-Jalan, Pulau Pinang (Penang), Malaysia

S&P Global