Job Description

About Klook

Klook is the go-to travel and leisure e-commerce platform for experiences and services anytime, anywhere. Founded in Hong Kong in 2014 out of passion for discovery, our purpose today is to inspire and enable more moments of JOY. Even when the COVID-19 pandemic hit, we held on to our conviction and successfully unlocked the domestic travel business. To date, we are already offering over 490,000 activities in over 1,000 destinations. With cross-border travel resuming, we have made it our mission to reshape the world of travel. Isn\'t this exciting?!

It certainly is for our international community of over 1,200 employees, based in over 20 locations globally! Joymakers at heart, Klookers are not only curating joyful experiences for others, but also co-creating our world of joy in the Klookiverse. We are on a journey to foster a strong company culture that supports a high-performing and successful business, and we are guided by our core beliefs - Push boundaries, Ask for and give feedback, Take ownership, and Help each other - in everything we do. We are excited about building and realizing endless possibilities in the new era of travel. Care to be a part of this revolution?

What you\'ll do

Critically evaluate information gathered from multiple sources, reconcile conflicts, distinguish user requests from the underlying true needs, provides added-value advice to formulate the requirements and assist stakeholders to document business process flow.

Develop user stories and to-be process flows to support the design and development of solutions for users

Translate business requirements into functional design and business workflow specification

Prepare test scenario and test plans for user acceptance test execution

Managing Salesforce roles, profiles, sharing rules, workflows, process builder, layout and fields.

Building custom reports and dashboards.

Evaluating and implement new system features, as well as providing training and support

What you\'ll need

University degree (or equivalent education qualifications) in Computer Science, Information Systems, Engineering, Business preferred

2-3 years of experience as a business analyst in a similar environment, Salesforce.com experience is a plus.

Tech savvy with quick learning & adapting to changes quickly

Experience soliciting, gathering, and analyzing user input and requirements

Experience documenting user stories and creating to-be process flow diagrams

Good oral and written communication skills in English, and Mandarin is a plus

Extensive experience in the administration and maintenance of Salesforce systems

Knowledge of importing sales data and generating Salesforce reports

Experience implementing and developing in Apex, Visualforce, and Javascript is a plus

Previous IT experience in consulting firm or services vendors is a plus

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We\'re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (\xe2\x80\x9cAgency\xe2\x80\x9d). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook\'s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.

Klook