Job Description

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We are hiring Senior Business Analyst, Health Solutions in KL, Malaysia!

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

JOB SCOPE

The Senior Business Analyst within the Malaysia Digital Online Benefits team provides strategic business analysis support to clients and internal business partners where applicable. Their focus is to work closely with assigned clients and relevant teams to gain an in-depth understanding of client and Aon business needs including requirements, processes, services, and technology within the Digital Online Benefits Health Solutions. The role also works on ad-hoc Digital Solutions projects and initiatives to improve productivity and deliver critical solutions across the Asia region.

DUTIES AND RESPONSIBILITIES

• Lead business requirements gathering workstream for new client implementations and renewals as per Aon standard models.

• Conduct requirements workshops and sessions with clients to gather and learn business requirements and client processes, and walkthrough requirements with clients and internal teams.

• Develop and maintain business requirement documentation as per APAC documentation standards.

• Help manage Change Requests (CO's) on assigned projects in accordance with APAC and Aon agreed protocols.

• Responsible for IAT Test Management by ensuring relevant test execution teams conduct and complete testing as per agreed project plans. Detailed Test plans to be prepared and provisioned to testing team.

• Mentor, coach and guide assigned colleagues within the region and globally across Aon. This will include junior Business analysts within the team.

• Collaborate and work across multi-disciplinary teams (locally, regionally, and globally) on assigned projects to achieve best business outcomes within all agreed Regional and Aon methodology, best practices, protocols, budgets, timelines, etc.

• Responsible for stakeholder management on and across assigned projects. This will involve creating and building relationships and partnerships; effective and timely communications, and adapting to multiple competing demands, business and organizational as well as new responsibilities. Stakeholders will be at a variety of levels and include internal and external colleagues, clients and third parties.

• Where assigned support and manage TBS regression testing as per Aon's release management workstream. This may include being available during specific agreed weekends as per the release schedule.

• Where assigned undertake project management on relevant internal and external projects.

• Help support and work with the regional team on productivity efficiency and continuous improvements projects and initiatives across all assigned projects.

• Where required, support sales and consulting colleagues / teams on client presentations and demos for prospective digital benefits bids and enquiries.

Skills and experience that will lead to success

• 3 - 5 years proven track record in a BA or project / implementation environment with recognized analysis, specification development and testing execution.
• Experience in the Health Solutions / Group Insurance domain (Employee Benefits Insurance preferred) an advantage.
• Knowledge of Aon's system's, methodology, processes and best practices an advantage.
• Digital online benefits experience an advantage.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

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