About the job
This position is part of the Connect to Resolve (C2R) organization. Connect to Resolve (C2R) focus is to seamlessly connect Sanofi employees with the support teams and resolve their queries, driving customer centricity and user experience.

This position is reporting to the C2R Global Process Owner

The Business analyst is working on all tools and process offering within C2R Organization: ServiceNow HR Module, IBM Watson, OBS & Cisco, Power BI
The Business analyst is supporting the C2R Projects managers & Experts by performing actions and coordinate with other teams (ex: DIGITAL).

About Growing with us
This position is responsible to translate Business Process expertise into the realization of our business\'s long-term objectives across all Sanofi Business Service.

In this role you will\xe2\x80\xa6

• Provide Level 3 support, monitor, and take preventive and correctives actions
• Implement the requested changes linked to rollouts, enhancements, and upgrades
• Define test cases and execute SIT and/or UAT \xe2\x80\x93 support the Service Lines in tests execution.
• Maintain the Knowledge Base content regarding C2R tools, processes and RUN activities
• Provide on-demand analysis and report on the Global Business Services performance (especially on the quality of the service and client satisfaction)
• Manage small projects

About you

• At least 1 years of professional experience
• Experienced in business system deployment, administration and support
• Experienced in MS Excel
• Experienced with case management tools and dashboard tools are advantageous
• Experienced in Chabots is advantageous
• Experienced in Power BI is advantag
• Effective Customer relations management
• Fluency in English

Sanofi Behaviors and Skills
This position is required to demonstrate behaviors such as Stretch, Put the interest of the organization, Act in the interest of our patients and customers and Take Action. During the interview we will also be asking for examples of skills such as Strategic Thinking, Result Orientation, People Leadership (if applicable), Relationship and Influence.

Pursue progress, discover extraordinary
Better is out there. Better medications, better outcomes, better science. But progress doesn\xe2\x80\x99t happen without people \xe2\x80\x93 people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let\xe2\x80\x99s be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Watch our
ALL IN video and check out our Diversity Equity and Inclusion actions at
sanofi.com !

At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.