Job Description

Senior Campaign Services Specialist

Job Summary

The Senior Campaign Services Specialist plays a key role in ensuring advertising campaigns are executed smoothly and effectively for brand and agency clients. This role focuses on delivering high-quality campaign management, maintaining strong client relationships, and supporting long-term client satisfaction and retention.

Key Responsibilities

Campaign Management & Delivery

Manage all aspects of campaign coordination, working closely with clients, brand teams, creative agencies, and media agencies. Prepare and distribute traffic instructions through the XR platform, ensuring accuracy and timely delivery. Collaborate with Global Clearance teams to ensure all campaigns meet required compliance and quality standards. Create and manage production and distribution orders, including encoding, captioning, and related deliverables. Oversee talent usage and rights management to ensure proper documentation and compliance. Support campaign estimations, billing processes, and monthly reporting of billables.

Client Retention & Engagement

Build and maintain strong, long-term relationships with clients to drive satisfaction and retention. Serve as a key point of contact for campaign-related matters, ensuring clear communication and issue resolution. Collect and analyze client feedback to identify opportunities for improvement and added value. Work with internal teams to implement retention-focused initiatives and service enhancements.

Workflow & Collaboration

Manage multiple priorities in a fast-paced, dynamic environment to ensure seamless campaign delivery across markets. Collaborate with regional and global teams to maintain consistency and excellence in service delivery. Contribute to projects and process improvement initiatives that enhance client experience and operational efficiency.

Requirements

Experience & Knowledge

Proven experience in advertising, broadcast, campaign services, or a related field. Prior exposure to client servicing or account management with a focus on retention and engagement. Familiarity with broadcast traffic procedures and campaign operations.

Skills & Tools

Strong communication, interpersonal, and relationship-building skills. Proficiency in Microsoft Office or Google Workspace applications. Excellent time management, organization, and multitasking abilities. Quick to learn and adapt to new digital tools and platforms (e.g., XR platform).

Personal Attributes

Client-centric, proactive, and solutions-oriented mindset. High attention to detail and commitment to quality. Positive, collaborative, and team-oriented attitude. Flexible, adaptable, and eager to learn in a dynamic environment.
Job Type: Full-time

Pay: RM7,000.00 - RM8,000.00 per month

Benefits:

Health insurance Maternity leave Opportunities for promotion Professional development
Work Location: In person