Job Description

Description

About the Opportunity

We are looking for an enthusiastic individual to join the SEA clinical team. The position is responsible for overseeing clinical activities within the SG+ (Singapore, Malaysia, Philippines) market and for providing in-house ClinCheck modification support and as well as other clinical support to customer. The position will work cross-functionally with the SG+ team to deliver an excellent clinical customer experience for all Invisalign Providers within the SG+ (Singapore, Malaysia, Philippines) market.


The role is based in Malaysia.

Role expectations

In this role, you will...

Essential duties include but are not limited to the following:


Deliver Results


Support clinical support, clinical education team and sales team to achieve Monthly, Quarterly and Annual Clinical Plans and clinical/ market target.


Responsible for the working with assigned accounts and team within the assigned territory, including direction, motivation and development of clinical plans, targets, strategies and the removal of obstacles to success such as assisting dental professionals in case assessment/case evaluation, prescription, record taking, guidance in ClinCheck modification, troubleshooting problems and aligner issues for customers who need assistance; transferring cases that need expert advice to clinical consultants; preparing clinical materials to send to dental professionals; communicating with Align on various clinical support issues; providing clinical training to new staff


Hold accountable and responsible for Invisalign Clincheck Excellence (ICE) which include reviewing and modifying Clinchecks for customers who need assistance


Conduct clinical training that have been assigned


Provide all appropriate reporting to manager including feedback from customers on a weekly and monthly report


Work closely with co-colleagues to develop a high-performance team


Work on other projects assigned by the manager and company

What we're looking for

In this role, you'll need ...

Graduate of Doctorate of Dental Surgery, Bachelor Dental Surgery.


With 4-6 years of working experience, of which 1-2 years of experience in a corporate environment


Candidates with good technical knowledge and experience in the dental are encouraged to apply


Experience dentists/orthodontists or candidate with experience in orthodontic digital planning knowledge/software


Proficient in English


Effective communication and presentation skill



Work Schedule / Hours


Regular business hours. Some outside hours in evenings and weekends, and travelling may be required from time to time

About Align Technology

Your growth and well-being:

At Align, every smile matters. We're committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:Health and well-being programs to keep you thriving in both body and mind. Employee-exclusive discounts on Invisalign products. Learning opportunities through online learning resources and support for your individual development plans. Inclusive, global workplace that fosters collaboration, recognition and belonging.
Country and/or role specific details will be shared with you by your recruiter during the interview process.

Discover Align:

We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.

Align's core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another-- ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.

We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.

At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.


As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.


Eager to learn how we embrace our global differences and nurture employee well-being?

Explore Align's culture here!

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Equal Opportunity Statement:

Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.