Job Description

Description

We are looking for an enthusiastic individual to join the SEA clinical team. The role is based in Malaysia. The position is responsible for overseeing clinical education within the Malaysia market and for providing in-house clinical guidance and support and as well as clinical customer support. The position will work cross-functionally with the Malaysia team and SEA team to deliver an excellent clinical customer experience for all Invisalign Providers within the Malaysia market and SEA.

Role expectations

In this role, you will...

Deliver Results

Achieve Monthly, Quarterly and Annual Clinical Plans and clinical target for by partnering with sales team to visit customers who need intensive clinical support Responsible for the working with assigned accounts and team within the assigned territory, including direction, motivation and development of clinical plans, targets, strategies and the removal of obstacles to success such as assisting dental professionals in case assessment, record taking, ClinCheck usage, troubleshooting problems and aligner issues; reviewing first 5 ClinChecks of newly trained doctors; reviewing ClinChecks for customers who need assistance; transferring cases that need expert advice to clinical consultants; preparing clinical materials to send to dental professionals; communicating with Align on various clinical support issues; providing clinical training to new staff Active collaboration with sales and marketing teams to meet the needs of customers and the field Work closely with co-colleagues to develop a high-performance team Consistent self-clinical competency development to provide the right and precise clinical support Provide all appropriate reporting to Associate Director, Clinical Support, SEA including feedback from customers on a weekly and monthly report

Drive the Best Outcomes

Provide Product and Clinical Training and knowledge to assigned accounts Develop localized training courses to the customers Provide appropriate training and field coaching to team members, and all external customers Providing continuous education to staff especially sales and marketing teams and training when there is new product launch Build strong ethical business relationships with customers to ensure usage of our products and gain greater market share by focusing high value activity and selling Keep abreast of what competitors are doing; and to provide updates of market intelligence and pulses in the market Drive team efforts to achieve departmental and company goals Be responsible for all quality updates records and customer product feedback

Lock in Key Relationships

Engage certified doctors and develop potential for new cases; engage non-certified doctors and establish their potential as an Invisalign provider and current submitters to develop Invisalign business Speaker management Plan and arrange clinical events that are suitable for the market and coordinate on the education pathway Engage speakers to clinical events with pre-event preparation Work with University, Key institutions in Malaysia to develop Align's credibility among professional.

What we're looking for

In this role, you'll need ...

Graduate of Doctorate of Dental Surgery, Bachelor Dental Surgery. With 4-6 years of working experience, of which 1-2 years of experience in a corporate environment Good technical knowledge and experience in the dental are encouraged to apply Experience in training dentists/orthodontists Be knowledgeable of market and industry trends, competitors, and leading customer strategies Excel at building/maintaining relationships across disciplines internally and externally Proficient in English to communicate with key stakeholders Effective communication and presentation skill Provide support to audit processes and quality management system as required Some outside hours in evenings and weekends, and travelling may be required from time to time

About Align Technology

Your growth and well-being:

At Align, every smile matters. We're committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:Health and well-being programs to keep you thriving in both body and mind. Employee-exclusive discounts on Invisalign products. Learning opportunities through online learning resources and support for your individual development plans. Inclusive, global workplace that fosters collaboration, recognition and belonging.
Country and/or role specific details will be shared with you by your recruiter during the interview process.

Discover Align:

We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.

Align's core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another-- ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.

We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.

At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.


As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.


Eager to learn how we embrace our global differences and nurture employee well-being?

Explore Align's culture here!

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Equal Opportunity Statement:

Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.