Job Description

Delivers solutions in line with company methodologies, ensuring proven practices and patterns are followed. Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record. Business Impact Delivers solutions in line with company methodologies (e.g., product offerings such as value-based deliverables [VBDs], advice, training, technical validation), ensuring proven practices and patterns are followed to prepare complex customers for operational readiness and achievement of their business goals and targets. Leveraging knowledge of change management proven practices and/or involving the change management team, proactively helps the customer deploy for long-term organizational adoption to increase customer satisfaction and drive consumption/usage. Guides complex customers/partners towards a well-architected (e.g., secure, resilient, artificial intelligence [AI]-enabled), and cost- and performance-optimized solution to increase retention and expansion opportunities. Articulates the value of Unified and supports sellers, partnering with account teams to build consumption plans aligned with appropriate services. Provides feedback to Unified Delivery Team on VBDs to refine and further develop content. Strategically consults with, actively listens to, and respectfully challenges customers/partners, building trust to then advocate for alternative architectures/solutions/approaches that shape and/or enhance customer requirements. Identifies, anticipates, and evaluates industry trends (e.g., customer industry verticals, information technology [IT] industry), gathers customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and maps both existing and novel architecture and digital transformation solutions to customer/partner business outcomes. Anticipates, identifies, escalates, and mitigates blockers using appropriate tools and processes to accelerate solution deployment, value realization and usage/consumption for complex customers/scenarios. Proactively applies broad business, technical, industry, and/or enterprise knowledge to architecture or support projects to meet business and information technology (IT) requirements and resolve identified constraints. Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record (e.g., pipeline updates, time tracking). Proactively anticipates and manages business and technical risks, adapts methodology and applies governance principles to identify, communicate, and minimize business and technical risks. Continuously prioritizes among competing demands in their work and identifies where impact occurs with customers, ensuring alignment with business priorities and goals. Builds relationships with, and provides direction to technical decision makers (TDMs) up to the C-suite level, and builds the bridge between TDMs and business decision makers (BDMs). Collaborates with internal stakeholders (e.g., engineering, sales) to provide field-based insights related to products/solutions related to functioning, pricing, implementation, and other areas. Leverages market insights and demand signals to assist leadership in identifying relevant areas in which to drive up-skilling and/or accreditations based on demand. Role models technical readiness, both depth-aligned to solution area priorities and breadth-aligned to Customer Success Unit (CSU)/corporate initiatives (e.g., security, resilience, AI), and influences team to drive their own technical readiness. Acts as a mentor, leading readiness and upskilling activities in the team/organization by educating colleagues on technical and non-technical concepts and sharing proven practices. Proactively identifies and anticipates gaps through delivery, communicates those gaps to and influences relevant team members and internal/external stakeholders, and connects gaps and patterns across business and technology areas that drive changes and improvements to products, IP (both existing and new), technologies, and/or processes/practices that enable solutions to scale across customers. Proactively provides thought leadership and innovation to customers/partners and internal communities at the worldwide level. Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 7+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 12+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. 6+ years experience working in a customer-facing role (e.g., internal and/or external). 6+ years experience leading technical projects. Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).

Skills Required