Job Description

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Life at Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Get to know the Team

Grabber Technology Solutions (GTS) aims to be a technology leader that provides predictive and seamless experiences to all Grab employees (Grabbers). We are a diverse team of technology practitioners looking to outserve Grabbers with positive, personalised IT experiences. We are looking for individuals with similar customer-centric and innovative values to join our growing team.

Get to know the Role

Reporting to the Head of Service Management Office (SMO), this role will lead the Configuration Management practice for GTS. You will be responsible to build this practice and operating model from the ground up. The candidate we are looking for is someone with a strong background in infrastructure and application Configuration Management best practices and standards in heavily regulated industries.

The Day-to-Day Activities

Define, implement, and manage Configuration Management processes

Maintain data quality, integrity, and security of Configuration Management System (CMS)

Facilitate Configuration Management audits

Work closely with GTS leaders, technical teams, operations teams and project managers to plan, populate, and update CMDB

Gate keep and document all entry and exit governance criteria on every Configuration Item (CI) and ensure adequate due diligence is undertaken

Evaluate changes based on quality of information provided in Change Requests in relation to the CIs

Assist in major incident resolution for CMS-related issue, and work on problem managing until closure

Publish regular Configuration Management reports to stakeholders

The Must-Haves

10+ years experience in the IT industry, of which 3+ years focusing in Configuration Management

Experience with leading service management tools and the CMDB of each

Working knowledge of COBIT domains or related standards

Experience in managing communications to management & cross-functional teams

Excellent problem-solving, critical thinking and applying sound project management to assigned work

The Nice-to-Haves

IT service desk experience

Hands-on experience with RemedyForce CMDB

ITIL certifications

Service Transition (v3), or,

Operational Support and Analysis - OSA (v3), or,

Foundation (v4)

COBIT 5 Foundation

Our Commitment

We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.

Grab