Job Description

Caterspot Malaysia Sdn. Bhd. Hiring! Full Time Senior Customer Care Executive - Cantonese Speaker in WP Kuala Lumpur, Earn up to MYR 5,000 - Ricebowl
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Senior Customer Care Executive - Cantonese Speaker
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MYR4,500 - MYR5,000 Per Month
KL City,
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Posted a day ago o Closing 18 Jan 2026
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Working Location Near Station

• Mercu 2, Medan Syed Putra Selatan, Seputeh, Kuala Lumpur, 50614, Malaysia Kuala Lumpur WP Kuala Lumpur Malaysia 50614

Requirements
Minimum 3-5 years experience in Customer Service or a similar client-focused role.
Fluent in English and Cantonese, as the role involves regular communication with Cantonese-speaking clients and vendors.
Strong problem-solving skills, with proven ability to manage escalations professionally.
Willingness to work in rotating shifts: 8am-5pm, 9am-6pm, 10am-7pm (5-day work week, will include weekends)
Able to work on selected Public Holidays following Singapore's PH schedule.
Calm, composed, and able to make sound decisions under pressure.
Strong multitasking and organizational skills with high attention to detail.
Proactive, independent, and resourceful team player.
Tech-savvy, with proficiency in Google Suite (Sheets, Docs) and modern communication tools.
Responsibilities
Be the primary point of contact for customers across chat, email, WhatsApp, and phone.
Coordinate between restaurants/caterers, customers, and internal stakeholders to ensure smooth resolution and excellent service.
Proactively support customers with their orders to deliver a world-class customer experience.
Handle complex and sensitive cases such as, Food safety incidents, Payment disputes and discrepancies, Service recovery situations.
Investigate and resolve vendor statement discrepancies to ensure accurate and timely reconciliation.
Assist with refund-related matters in coordination with Finance and relevant teams.
Troubleshoot invoice and billing issues for corporate clients and internal stakeholders.
Collaborate with the Live Operations (Logistics) team for real-time delivery communications.
Liaise with vendors regarding order confirmations, unavailable items, and rejected orders.
Support the Customer Care Manager with reporting, insights, and process improvements.
Mentor junior team members and support team-wide best practices.
Benefits

• Annual Leave
• EPF / SOCSO / PCB
• Allowance Provided
• Medical Insurance
• Medical and Hospitalisation Leave
• Training Provided
• Work from Home

Skills
Cantonese Language Proficiency Customer Service Problem-Solving Empathy Multitasking Communication Skills
How to go to Caterspot Malaysia Sdn. Bhd. by MRT, LRT or other public transport?
Kuala Lumpur
Nearby Public Transportation
All LRT KTM
KTM - ABDULLAH HUKUM
0.1 km
LRT - ABDULLAH HUKUM
0.1 km
KTM - MID VALLEY
0.6 km
KTM - ANGKASAPURI
0.6 km
LRT - KERINCHI
0.7 km
KTM - SEPUTEH
1.0 km
LRT - BANK RAKYAT BANGSAR
1.1 km
LRT - UNIVERSITI
1.4 km
Important Information
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Skills Required