Job Description

• A bachelor\'s degree in business administration, management or a related field is preferred.
• At least 3-4 years of working experience in a customer engagement-related field is required.
• Proficiency in Mandarin is a plus.
• Able to converse fluently in English and Bahasa. Mandarin is a plus.
• Team leader with strong organizational skills, and leadership skills.
• Excellent communication and interpersonal skills.
• Patience and the ability to handle challenging situations with professionalism.
• Problem-solving skills and a proactive approach to addressing team needs.
• Familiarity with customer service software and systems.
• Adaptability to evolving processes and procedures.

Responsibilities

• Oversee Cuckoo Air Conditioning installations and liaise with the PIC in designated states.
• To act as Fujicare Sdn Bhd liaison person with Business Partners and customers concerning the Air Conditioning rent-to-own program by Cuckoo.
• Address queries and complaints timely and by the Standard Operating Procedure (SOP) set.
• To deliver an excellent customer service standard every time interacting with customers and Business Partners.
• Consistently monitor the team\'s performance and work closely with the HOD on the job arrangement for the team.
• Consistently monitor the performance of all Business Partners in the aspects of:a. quality of work for all installation jobb. quality/standards of work performed during each re-visit for ICS cases.
• To assist and support our Stakeholders in all areas required as per the agreed Service Level Agreement (SLA).
• To immediately report to the HOD should there be challenges in/during performing their duties.
• To support the HOD with any reports or ad hoc tasks assigned.
• Develop and maintain strong relationships with Business Partners, Stakeholdersteam members to make sure of ongoing satisfaction.
• Attend any relevant meeting, discussion, training, etc. as and when required.
• To assist with monthly closing and preparing the monthly report.
• Acknowledge the need for flexibility and adaptability to undertake any otherduties when assigned by the Management from time to time.

Benefits

• EPF/SOCSO/EIS
• ANNUAL LEAVE/MEDICAL LEAVE/HOSPITALIZATION LEAVE
• PATERNITY/MATERNITY LEAVE
• COMPANY INSURANCE COVERAGE
• DENTAL OR OPTICAL

Additional Benefits

• Training Provided
• 5 Working Days
• Medical Claim

Additional Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Annual Bonus
• Medical Insurance
• Training Provided
• Allowance Provided
• Performance Bonus
• Overtime Pay
• Staff Discount

SkillsAnswering Telephones Calling Clients Communication Skill Microsoft Office Client Relations Customer service Documentation Communication Skills Problem-Solving Skills Empathy Customer Relationship Management (CRM) Software Time ManagementImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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