Job Description

Job Overview

:

To minimize customer voice with all the ensure containment is managed while on-going corrective actions are implemented.

Primary Responsibilities:

1. Inform quality management team regarding customer feedback and expectations on product's quality.

2. Train and guide quality management team in identifying and developing problem solving methodologies to resolve quality issues.

3. Drive operation group with following KPI through weekly meeting (KPI consists of CAR, Preaudit, MRB)

4. Participate in product quality planning and control process based on customer's specifications and requirements

5. Creating new policies or procedures to improve efficiency in an organization's operations

6. Drive for quality continuous improvement project for e.g.: minimize manual touch point, automation, E-System (eliminate manual recording)

7. Reviewing data from surveys and interviews to identify potential areas for improvement

8. Ensure change are compliance to customer requirement with process CCB submission & approval

9. Monitoring customer satisfaction and identifying ways to improve the customer experience

10. Prioritize actions using methodologies including Voice of Customer (VOC), Measurement Systems Assessment (MSA), Failure Mode Analysis (FMEA), Design Failure Modes and Effects Analysis (DFMEA), Cause and Effect (C&E), and Control Parameter Management (CPM)

11. Ensure documentation are in system with all evaluation data and evidence of the process change.

12. Control clean cut-offs throughout and ensure containment is managed while on-going corrective actions are implemented.

13. Investigate reports of defective, damaged or malfunctioning parts, assemblies, equipment or systems to determine nature and scope of problem that the customer is experiencing

Qualification & Experience:

- Degree in related discipline with 3-5 years in handling customer complaints and customer voice
- Good Communication skills and able to follow up and organize projects follow up

- Preferable experience and Knowledges in Semiconductor FOL & EOL and Test background.

- Semiconductor NDFA, DFA and Reliability knowledges

Job Types: Full-time, Permanent

Pay: RM4,500.00 - RM7,000.00 per month

Benefits:

Free parking Meal allowance Professional development
Work Location: In person