Serve as the primary customer contact for all quality-related matters, including audits, complaints, and feedback.
Lead and guide a team of QA specialists to ensure timely resolution of customer quality concerns.
Establish strong communication channels with customers and cross-functional internal teams.
Assess and resolve quality issues at customer facilities.
Manage containment, corrective, and preventive actions (e.g., 8D reports).
Provide quality support for new product introductions and trial runs.
Drive continuous improvement initiatives using Six Sigma, Poka-Yoke, and FMEA methodologies.
Job Requirements
Diploma or Bachelor's degree in Quality Management, Engineering, or a related discipline.
Minimum 5 years' experience in quality engineering or customer service within PCB, mechanical assembly, or EMS industries.
Solid knowledge of quality standards and systems (e.g., ISO 9001, IATF 16949).
Proven experience in managing customer audits, handling complaints, and implementing corrective actions.
Strong verbal communication skills in both Chinese and English.
Job Type: Full-time
Pay: RM5,000.00 - RM10,000.00 per month
Benefits:
Maternity leave
Opportunities for promotion
Professional development
Application Question(s):
What is your current salary ?
What is your expected salary ?
How long is your notice period ?
Work Location: In person
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