Job Description

Description:Sr. Customer Quality Engineer will be responsible to support Power Integrations customers in on timely quality problem resolution to ensure customer satisfaction. This person will act as a technical interface between factory and the customers in resolving customers\' production and field quality problems, thereby promoting PI\'s quality value.

• Actively engage with Failure Analysis team and co-work on urgent and complex customer quality issues.
• Be the interface between Failure Analysis Engineering and Field Sales Organization on timely communication of the status and results of failure analysis concerning customer RMAs.
• Coordinate with engineering teams to issue product change notification to customers.
• Actively interface with Product Engineering, Process Engineering, Packaging Engineering, Test Engineering, and other Engineering groups to achieve timely resolution of customer quality problems.
• Drive corrective and preventive actions resulting from customer RMA issues.
• Assist PI Sales teams, especially in China and Taiwan on customer quality matters.
• Visit customers as necessary to resolve customer satisfaction arising from production, field failure and other quality issues.
• Provide comprehensive technical reports to customers on results of IC level and power supply level failure analysis.

• Must have excellent verbal and written communication skills in Mandarin and English.
• Must have direct experience in customer interface on resolution of customer quality problems.

• B.S. degree in electrical engineering or equivalent technical discipline with minimum of 8 years of working experience.
• MSEE or equivalent discipline with minimum of 6 years of working experience.

Power Integrations