Job Description

Senior Customer Reps, Sales GHH

• Opportunity to be a part of Direct Sales GHH organization in Malaysia!
• Based in Malaysia the regional hub for Asia Pacific (AP) and top-ranked biopharmaceutical company
• Join the premier biopharmaceutical company that has been in Malaysia for more than 25 years and in AP for over 60 years.

Our Sales team support our customers by providing clinical information about products, educational information, clinical training programs and resources. We support healthcare providers and healthcare systems meet the goals of the patients in their communities

WHAT YOU WILL DO

Overall Job Purpose

• Detail, promote and sell our company\xe2\x80\x99s products to the private or government healthcare professionals. The primary focus of activities is to drive business for products through building relationship with key stakeholders within the account.
• Achieve maximal sales and market share through personal promotion that is targeted and tailored for customers that benefit patients and adheres to ethical standards. Build and execute account management plans for top accounts. Ensure timely execution of planned activities.
• 100% compliant with internal medical, legal & compliance processes

Key Responsibilities (include % of time breakdown)

Strategic Sales Objectives & Sales Expertise (50%)

• To achieve strategic objectives as required by the franchise (e.g. market growth, sales growth, growth of accounts, formulary listings, new product market priming)
• Demonstrate high level of sales expertise and relationship management (through product & TA knowledge; selling skills, product presentation skills & managing customers)
• Be accountable for sales, activities and compliance within the assigned territory

Territory & Account Management (50%)

• Proactively plan and optimize overall sales results performance through effective territory management
• Demonstrate ability to resolve problems in timely manner, escalate issues early
• Effective planning & execution of marketing/promotional activities according to plan (eg Focus Group Meeting, Lunch & Learn, Scientific leader engagement program & digital programs execution)
• Ensure timely submission and approval of documentations & reports for activities
• Build and execute account plans for key accounts, through in-depth understanding of customers (profile/behavior/influence network/needs etc.)

Education Level

• Degree in Pharmacy/ Biomedical Science/ Microbiology/Science

Experience

• Minimum 5 years pharmaceutical sales experience in Pharmaceutical industry

• Experience in NMBA, Antibiotic and Anti-fungal is an added advantage

• Strong presentation skills, positive attitude and strong sales achievement

• Strong customer focus and proven relationship building skills

• Good track record in sales, with a history of achieving results

• No experience but with a good business acumen can be considered

Leadership competencies

• Focus on customer & patients

• Drive results, rapid & disciplined decision making

• Demonstrates Ethics and Integrity

• Displays courage & candor

• Fosters collaboration

Functional Competencies

• Self-driven and proactive to manage the dynamics of the cross functional team, including planning & problem solving

• Uses relationship building skills (e.g. opening, need-based selling, intimate customer understanding) to effectively influence the target audiences

• Develops clear call objectives based to obtain the desired behavioral outcome

• Identifies drivers and barriers (opportunities and objections / obstacles) and applies objection handling techniques to lead the discussion process to a positive outcome

• Identifies buying signals and makes a direct and compelling request / recommendation based on the desired behavioral outcome (close the sale)

• Presents self professionally and delivers messages confidently

• Effectively executes promotional programs and brand / franchise messages to the targeted segment

• Utilizes effective time management (e.g. route planning) to maximize reach and access to customers

• Routinely seeks customer feedback and provides timely and useful communication to internal and external customers

• Captures and utilizes ongoing customer information and competitor intelligence using available technology

• Tracks, verifies and optimizes reach, frequency and tactical promotion objectives for identified customer groups over the short and long term

• Routinely follows up and finds solutions to address objections / issues

• Develops an integrated sales/account plan based on marketing strategy, competitor assessment, customer understanding, business opportunity and key tracking metrics

• Generates target list from agreed customer segments with prioritization based on individual potential and influence

• Applies internal data and competitor/ market information (e.g. IMS data) into plan development

• Refines plan when appropriate (e.g. selling activities) based on customer feedback and optimal return

• Achieves synergy with the planning of other functional groups (e.g. medical, public affairs) in interacting with customers

• Utilizes available technologies in planning activities

• Allocates agreed resources to achieve business objective and desired ROI

Our Human Health Division maintains a \xe2\x80\x9cpatient first, profits later\xe2\x80\x9d ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing our medicines to our customers worldwide.

WHO WE ARE

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world\'s most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

WHAT WE LOOK FOR

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us \xe2\x80\x94 and start making your impact today.

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another\xe2\x80\x99s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Current Employees apply

Current Contingent Workers apply

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status: Regular

Relocation: Domestic

VISA Sponsorship:

Travel Requirements: 50%

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

Merck Sharp & Dohme