Job Description

Client 5 star SG Hotel reservation Project

*Position: Customer Success Specialist (English & Mandarin speaking)

*Location: KL, G tower

*Job Details: Managing guest requests of hotel booking, restaurant, spa, entertainment and transportation reservations,

facilitating in-room dining orders.

*Method: inbound call, livechat, Email (omni channel)

*Operations hour: 24/7, rotational shift, Shift allowance provided

*5 working days in a week, 9 hour per day

*Salary: Basic package 3800 - 4800 + Language allowance RM 300. Midnight shift allowance RM30 per day

*Start Date: 29 Sep, 13 Oct, & 3 Nov

- Handle customer enquiries via calls, live chat, and email in English & Mandarin.

- Resolve complaints and sensitive issues professionally.

- Assist with hotels reservations, and guest-related queries.

- Maintain accurate records of customer interactions.

- Provide feedback to improve service quality.

Job Type: Full-time

Pay: RM3,800.00 - RM4,800.00 per month

Benefits:

Opportunities for promotion Professional development
Ability to commute/relocate:

Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

What is your expected basic salary When is your earliest commencement date?
Education:

STM/STPM (Required)
Experience:

Customer Service: 1 year (Preferred)
Language:

Mandarin (Required)
Work Location: In person