Job Description

Job Summary

Responsible for a thorough knowledge of the Mall's services, amenities/facilities, store location and promotional activities. Overseeing the daily smooth running of all service counters. To assist Customer Service Manager in providing relevant training to all Customer Service Officers. Ensuring all policies, rules and regulations as set in the Tenants Handbook are adhered to. To assist Asst. Manager-Marketing in compiling all customer data and identifying customer service trends to determine system improvements.

Duties & Responsibilities

Handling incoming calls and enquiries from customers with demonstration of excellent customer service skills to meet and exceed customers' expectations Follow up and resolve customers complains and ensure it is close to satisfaction Work closely with team members and leaders at all times to achieve quality results and productivity Ensure efficient escalation of priority request/feedback towards effective resolution Lead the customer services team Conduct mall survey and evaluate NPI Handling personal shopper services Participate in ad hoc projects as required Proactively identify areas of service and procedural improvement and make recommendations to the management Upsell and cross- sell skills with ability to provide alternate solutions and suggestions Assumed other responsibilities as assigned or instructed by the Company as and when required. To provide Personal Shopper Services

Position Requirements

Qualifications:

Degree in Mass Communication, Business Administration or related fields

Experience:

Minimum 1 year of working experience in Customer Service / Public Relation field within retail and / or service Sector

Skills / Competencies

:

Strong communication and interpersonal skills. Ability to speak in English, Bahasa Malaysia, Mandarin and others languages will added advantages. Excellent knowledge of Microsoft Office
Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM3,500.00 per month

Benefits:

Additional leave Free parking Health insurance
Application Question(s):

How many years of Customer Service / Public Relation field within retail and / or service Sector do you have?
Work Location: In person