Job Description

Sinaran Forwarding & Shipping Hiring! Full Time Senior Customer Service Executive in Selangor, Earn up to MYR 5,000 - Ricebowl
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Senior Customer Service Executive
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Up to MYR5,000 Per Month
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More than 40 have applied to this job
Posted a day ago o Closing 28 Sep 2025
More than 40 have applied to this job
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Requirements
(Shipping & Forwarding Line)

• Minimum 3-4 years of experience specifically in Shipping or freight forwarding company environment is MUST.
• Written and spoken language proficiency in Mandarin and English (mainly deal with Mandarin-speaking clients and China agents)
• Candidates must possess at least Diploma
• Ability to communicate effectively and good working relationship with 3PL's, transporters, vendors, shippers and forwarding agent.
• Matured candidate with own transport.
• Good knowledge in computers and MS Office application with intermediate level
• Strong problem-solving skills and ability to resolve customer issues or inquiries related to order processing
• Skilled in procurement, supplier sourcing, and negotiation, successfully managing multiple shipping lines and projects to secure competitive terms and ensure efficient operations.
• Ability to work under pressure and meet deadlines with trustworthy/integrity is required.
• Strong customer service orientation and commitment to ensuring customer satisfaction
• Start immediately or in short period is preferred.

Responsibilities

• Manage international shipment by liaising with supplier and forwarders for cargo readiness and shipment schedules.
• Interface with internal/external freight forwarders, logistics providers, customs brokers, and other functional areas to coordinate incoming and outgoing shipment.
• Able to handle Imp + Exp (FCL/LCL) and all shipment documents.
• Well versed in Import/Export documentation.
• Provide all matters of customer satisfaction service includes bookings, enquiries, and requests.
• Handle full set of shipping documentations-invoices, packing list, bills of lading, certificate of origin etc.
• Track job progress and coordinate with all related departments to ensure the job completion with periodic daily and monthly reporting.
• Provides information by collecting, analyzing, and summarizing data and trends.
• Responsible for collection of payments in compliance with due dates.
• To provide necessary support and aftersales service to customer.
• Prepare proposals / quotations to customers and follow up closely with the customers to turn them into actual sales.

Benefits

• Working - Monday to Friday
• Car Park Subsidy
• KPI Incentive
• Lucrative Commission Opportunities
• Local and Oversea Networking Opportunities
• Company trip and outing
• Career and Personal Improvement Training
• Great self-development not limited to career through the business opportunity provided
• Enjoying social time with sports activities and team building
• Medical Leave Annual Leave
• EPF,SOSCO, EIS

Skills
Customer Service Communication Skills Problem Solving Logistics Coordination Freight Forwarding Shipping Knowledge
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Skills Required