Job Description

Agensi Pekerjaan Talentconsult Hiring! Full Time Senior Customer Service Executive - Mandarin (Immediate Hiring) in Selangor, Earn up to MYR 8,000 - Ricebowl
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Senior Customer Service Executive - Mandarin (Immediate Hiring)
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MYR6,000 - MYR8,000 Per Month
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Posted 4 hours ago o Closing 15 Apr 2026
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Requirements
What you'll need to succeed:

• Possess at least a Diploma or Bachelor's Degree (Banking, Business, or related field preferred).
• Fluent in Mandarin and English (Cantonese is an added advantage).
• Minimum 3 years of experience in banking, financial services, or customer complaint handling.
• Strong written communication and problem-solving skills.
• Able to handle sensitive or escalated cases with tact and professionalism.
• Excellent time management and attention to detail.

Will be great if you have:

• Experienced in the Customer Service industry and the call center is entitled to salary negotiations

Responsibilities
Location: Kelana Centre Point (KCP)
Working Hours: Monday - Friday, 9:00 AM - 6:00 PM
Salary packages: Basic + KPI + other allowances(depends on interview performances such as language ability, working experiences, and education levels)

• Manage and resolve customer complaints escalated via management office, regulators, or social media platforms.
• Liaise with internal departments to investigate and provide accurate, timely resolutions.
• Draft clear and professional written responses on behalf of the Bank's senior management.
• Ensure all cases comply with internal policies and regulatory requirements.
• Identify recurring issues and recommend process improvements.
• Support continuous improvement of complaint handling frameworks and escalation processes.

Benefits
Benefits

• Annual leave & 14 days of paid medical leave
• Attractive salary package (up tp 8k)
• EPF, SOCSO, and medical claims
• Professional training and development opportunities.
• Opportunity to work closely with senior management in a reputable banking environment.

Additional Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Medical Insurance
• Training Provided
• Allowance Provided
• Overtime Pay

Skills
Mandarin Language Proficiency Customer Service Communication Skills Problem Solving Active Listening Interpersonal Skills Call Center Experience
Important Information
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Skills Required