Job Description

The One Gift Gallery Hiring! Full Time Senior Customer Service Executive (Mandarin Speaker) in Selangor, Earn up to MYR 4,000 - Ricebowl
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Senior Customer Service Executive (Mandarin Speaker)
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MYR3,500 - MYR4,000 Per Month
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Fewer than 10 applicants. Your chances are good!
Posted 3 hours ago o Closing 11 Sep 2025
Fewer than 10 applicants. Your chances are good!
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Requirements

• Minimum 3 years of customer service experience preferred.
• SPM qualification is required.
• Proficient in Microsoft Word, Excel, PowerPoint, and Autocount Accounting System.
• Fluent in spoken and written English, Bahasa Malaysia, and Mandarin.
• Sales experience or aptitude for promoting products is an added advantage.
• Must be independent, self-motivated, and proactive with a strong sense of responsibility.
• Able to adapt to changing environments and work well under pressure during festival season.

Responsibilities

• Handle incoming calls and respond promptly to customer inquiries.
• Provide effective support through email correspondence by addressing customer questions and concerns.
• Resolve customer complaints through careful problem analysis and application of appropriate solutions.
• Deliver excellent customer service in a courteous and professional manner.
• Maintain a thorough understanding of our products and services to provide accurate information, promote offerings when appropriate and guiding customers through the order placement process.
• Assist in sales and operational support, including preparation of quotations, sales order, delivery order and invoicing using Autocount.
• Collaborate with internal teams to address customer needs and improve overall service delivery
• Organize and maintain proper filing systems and office records.

Benefits

• EPF / SOCSO / PCB Contributions
• Annual Leave
• Medical and Hospitalization Leave

Additional Benefits

• Annual Bonus

Skills
Customer Service Communication Skills Problem Analysis Problem Solving Mandarin Language Proficiency Interpersonal Skills Active Listening Empathy Conflict Resolution Time Management
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