Job Description

Job Responsibilities:

Handle complex customer issues and escalated complaints/ calls. Manage internal conflicts and promote good working environment for the team & ensure all Customer Service functions are performed well, accurately and timely. Lead, Coach and train the team members to enable them to meet the required expectations for quality and service level. To investigate and prepare chronology/evidence with internal and external parties for any tribunal case To represent company to attend consumer tribunal/ court case To handle& resolve customer complaints and sales cancelation/ refund requests To handle CS Operation and ad hoc issue with suitable solution / recommendation Handling customers complain via email, WhatsApp, call or walk in Assist or training new team member on training, new system, skill & products Collaborate with other department to resolve customer issue efficiently

Job Requirements:

Proficiency in both English and Bahasa Malaysia is essential; knowledge of Mandarin is an added advantage. Candidates must possess at least an SPM, Diploma or Advanced Level qualification. Fresh graduates are encouraged and welcome to apply. Excellent communication and interpersonal skills to effectively interact with customers. Problem-solving and analytical skills to diagnose and address customer concerns. Proven experience in customer service or a similar role is preferred. Flexibility in working hours is required, including the ability to work on public holidays and weekends.

Working Location: Bandar Sri Damansara

Working Hours:

Mon - Fri 830am - 630pm

Saturday & Sunday (WFH, rotational) 830am - 630pm

Job Types: Full-time, Permanent

Pay: RM3,500.00 - RM4,000.00 per month

Benefits:

Free parking Health insurance Maternity leave Opportunities for promotion Parental leave Professional development
Work Location: In person