Senior Customer Service (import & Export)

Klang, Malaysia

Job Description


: Ensure customer\xe2\x80\x99s orders are processed & reply in a timely and accurately manner. To attend customer inquiry and complaints via phone call and email. Issue Confirmation Booking Manage bookings/shipments including other modes of transport. Liaise with Carrier/ NVOCC/ Consolidator/ Transporters/ Haulier to ensure smooth delivery of cargo Preparation of all import/ export shipment documents such as Delivery Order, Authorization Letter, Bill of Ladings, etc. Generate sales lead to local team for further developments Monitor & Maintain Weekly Vessel Schedule Ensure no additional cost (example: Storage, Demurrage, Removal & Detention) Ensure no gaps and all processes are always ahead of time Compute accurate data & stats (e.g Shipment/Container vol etc) Perform and ensure accurate billing Weekly / Monthly filling job report Provide support for ad-hoc if request. Job Requirement: Candidate must possess at least a SPM/STPM/Diploma, Advanced/Higher/Graduate Diploma, Logistic/Transportation, Maritime Studies or equivalent. Required language(s): Bahasa Malaysia, English Candidate who able to speak Mandarin is an added advantage as this position required the candidate to deal with Mandarin speaking customers. At least 1 years of working experience in Freight Forwarding (Import or Export) Candidate with INCOTERM knowledge is an added advantage. Good interpersonal and communication skills, mature, dedicated, and responsible Able to work independently and under pressure with confident skill level Job Type: Full-time Salary: RM2,500.00 - RM4,500.00 per month
MINE LOGISTICS SDN BHD Determined to make a difference and bring total logistics solutions to the industry, Mr. Dereck Ng and Mr. Hong Yeow formed Mine Logistics Sdn. Bhd. (Minelog) in 2009. Starting as a sea-freight firm with only five employees, Minelog has grown to become one of the most reputable total logistics solution providers in Malaysia, staffed by more than 100 professional employees offering everything from air- and sea-freight to customs brokerage and warehousing. Today, Minelog is a Total Logistics Solution Provider with a reputation for consistency, quality and reliability in delivering services to our global clients. World-Class Company As a member of WCA*, our services has grown to cover an international network. In order to continuously fulfil our customers\xe2\x80\x99 needs, we also provide One-Stop Sawn Timber services that include cutting, bundling, stencil, MTIB and fumigation. We have also obtained IILS (International Integrated Logistics Services) status. Mission + Vision Our vision to become a World-Class Company is driven by our mission to provide the most convenient one-stop logistics solutions to SMEs, delivering SMEs to the world and beyond and becoming a SME-preferred logistics company. Corporate Values Our success today is driven by Minelog\xe2\x80\x99s set of corporate values that mix teamwork, passion, joyfulness and integrity to bring about innovative solutions to our clients. It is all a part of our endeavour to be the best total logistics .
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5

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Job Detail

  • Job Id
    JD893264
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Klang, Malaysia
  • Education
    Not mentioned