Senior Customer Support

Bukit Mertajam, Pulau Pinang, Malaysia

Job Description


Company DescriptionEurofins Scientific is an international life sciences company, which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the leading global emerging players in specialty clinical diagnostic testing.In 2023, Eurofins generated total revenues of EUR 6,515 billion, and has been among the best performing stocks in Europe over the past 20 years.

  • Interact with customer to provide and process information in response to inquiries, concerns and requests about products and services.
  • Maintaining and expanding company relationship with existing customer and walk in customer.
  • Service to existing customer and promote company products and testing services to new customer.
  • Deal directly with customer either by telephone, electronically or face to face
  • Prepare and processing of customer orders, furnishing quotation for approval or review quotation;
  • Assist and support account manager in their sales operation
  • To take charge of interco related clients
  • Maintain sales record and prepare report, company quotation and parameters testing price list;
  • Provide information to customer including preparing and processing company brochures, company profile and service to the walk-in customers;
  • Response to incoming e-mail or fax in related to customer enquiries or request for quotation;
  • Arrangement for sample collection and company CoA or test report delivery to customer;
  • Register, maintaining and updating of all customers\' contact phone number and address;
  • Assisting the management prepare tender and contract review relevant documentation preparation;
  • Interface effectively with other department as necessary to provide assistance to ensure that certain works and assignment completed just in time or delivery as scheduled.
  • Any other duties assigned by Supervisor.
Qualifications
  • Candidate must possess at least a Bachelor\'s Degree in any field.
  • At least 3 years experience in related field.
  • Applicants must be Malaysian citizens.
  • Dynamic, self-motivated and organized with excellent interpersonal, communication and presentation skills.
  • Must be a team-player who is resourceful and able to work under stress.

Eurofins

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Job Detail

  • Job Id
    JD1047733
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Bukit Mertajam, Pulau Pinang, Malaysia
  • Education
    Not mentioned