Job Description

Location:

Aurora Place Bukit Jalil

Responsibilities

Serve as the primary escalation point for complex technical or functional issues raised by clients. Troubleshoot and resolve incidents related to the post-trade clearing system, ensuring timely and accurate communication with stakeholders. Work closely with product, QA, and development teams to identify root causes and deliver permanent solutions. Maintain accurate ticket documentation and ensure all actions are tracked through the company's support system. Analyze recurring issues and provide insights for process or product improvements. Create and maintain user guides, FAQs, and internal knowledge base materials to enhance team efficiency. Conduct client calls or Webex sessions to clarify and resolve urgent operational concerns.

Qualifications

5+ years of experience in client support, preferably in brokerage, fintech, or financial systems environments. Strong understanding of post-trade, clearing, or settlement operations. Proficient in troubleshooting application and data-related issues. Experience using CRM and ticketing tools (e.g., Jira, ServiceNow, Zendesk). Excellent communication skills in both written and spoken English; other regional languages (e.g. Mandarin) are a plus. Analytical mindset, attention to detail, and ability to manage multiple priorities under pressure.
Job Type: Full-time

Pay: RM6,000.00 - RM10,000.00 per month

Benefits:

Opportunities for promotion Professional development
Work Location: In person