Job Description

About Agoda
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.
Our Purpose - Bridging the World Through Travel
We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.
We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.
Get to Know our Team:
The IT Infrastructure team operates all networks, servers, and storage platforms used to deliver services to Agoda's customers. We support every product within the company, working with a wide range of systems and technology stacks. As part of the IT Infrastructure team, you'll be working with over 25,000 server instances, one of the largest OpenStack private clouds in Asia, sophisticated Kubernetes-based compute engines, and a data platform capable of transporting and ingesting millions of data messages per second. Each of these opportunities - coupled with an open work environment - are a great way to gain experience on a modern and dynamic platform, constantly evolving to adapt to changes in the business landscape.
The Opportunity:
Join our dynamic infrastructure team in Johor Bahru as a Senior Datacenter Operation Engineer and play a key role in building scalable services to manage our cutting-edge infrastructure. This is an exciting chance to be part of the launch and daily operations of our newly built datacenter, working hands-on with advanced server and network technologies, supporting mission-critical systems, and ensuring smooth, secure, and efficient operations from day one.
In this Role, you'll get to:

• Point of contact to perform maintenance tasks to include server, network and peripheral devices request from teams.
• Ensure all on-site visitors follow safety protocols
• Take daily operational readings and provide metrics reporting to team leader.
• Perform basic support concepts such as ticketing systems, root cause analysis, and task prioritization
• Perform root cause analysis for operational issues

What you'll Need to Succeed:

• 3 years+ working in a Data Center or Mission Critical Environment with server and network equipment.
• Associate's degree or Technical Degree in Electrical Engineering, Mechanical Engineering or relevant course.
• Must obtain work authorization in the country of employment at the time of hire and maintain ongoing work authorization during employment.
• Fluent in English language, both written and spoken
• Conceptual knowledge of technologies such as HTTP, DNS, RAID, and DHCP, preferred.
• Has own vehicle, preferred.

Benefits:

• Generous annual leave, sick leave, and public holidays
• Exclusive accommodation discounts for personal travel
• Annual allowance for wellness, learning, fitness, and travel experiences
• Opportunities for career growth through training, certifications, and internal promotions
• Competitive compensation and comprehensive health benefits

Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our .
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.