Job Description

Entity: Technology
Job Family Group: IT&S Group
:
About the role
The Senior Delivery Manager supports service delivery management and the service governance process by reviewing and acting on operational performance data for IT outcomes, service levels, KPIs and customer feedback.
The scope encompasses running the delivery of services from internal and external providers to ensure optimal performance in line with agreed IT outcomes and levels of risk and resilience.
Typical activities include service level management, supplier management, supporting incident resolution, organisational change, maintaining configuration management data, providing solution design quality assurance for enhancements and performing project/enhancement delivery roles based on area of expertise. The role works closely with applications support when required in support of fault resolution.
Key Accountabilities

• Support the Product Owner by providing activity leadership related to the integrated delivery of the service/s and evolving catalogue of IT products offered and consumed - assuring the integrity of expected IT and business outcomes maintained.
• Contribute to the development and maintenance of Knowledge, enabling yourself and Ops Group team members to resolve Events, Incidents, and Problems in accordance with Service Levels and expected IT outcomes.
• Contribute to the development of operational procedures and work instructions, enabling yourself and Ops Group team members to successfully complete maintenance duties, Change and Requests.
• Collaborate with team members and other I&E technical operations groups to fix and assist in the resolution of major incidents, sophisticated problems and retrospectives.
• Contribute to the prioritisation and management of Ops group workload, and carry out administration tasks as needed by BP's service management processes and tools.
• With a focus on continuous improvement, identify and deliver opportunities that work to maximise operational efficiency and enhance support delivered.
• Collaborate with Digital Security Officers to understand Digital security requirements and ensure compliance with these requirements
• Hold responsibility for assuring the Service/s Operate and execute Change/Projects in compliance with I&E standards and regulatory requirements relating to: Security, HR, Ethics, Data protection, HSSE, Policies, Legal entities and legislations.
• Develop deep knowledge of your E2E Service Model, building and leading collaborative relationships and effective Ways of Working that work to maximise value of underpinning Resources (Technology, Contracts, People); simplify and optimise delivery, and enhance the products offered.
• Lead Service Performance and reporting as it relates to the services/products managed/offered. Draw substantial insights from data and customer engagement, providing thought and implement leadership in the idea generation and delivery of iterative solutions and continuous improvements that work to protect, evolve, enhance and optimise service/s managed; products offered; and customer experience.
• Act as mentor and role-model to other team members, enabling others to deliver successful outcomes.
• Lead in the development, maintenance and dissemination of Knowledge and Communications required by Customers and Support channels to effectively adopt, consume and support changing Products and Services.
• As an experienced Delivery Manager professional, develop leadership skills through activity, supplier and resource management; identification and support of team development needs, and mentoring - with a focus on enabling the success of others.

Education & experience

• A Certified Qualification from a recognised institute of higher learning, ideally focused in Computer Science, MIS/IT, or other STEM related subjects and/or relevant work experience
• Experience working within an Operational environment. ITIL Certification

Essential Experience

• Business risk management
• Service level management
• Customer Service Support
• Business process improvement
• Vendor Performance management
• ITIL core processes
• Relationship management
• Service Transition & acceptance
• Application support

Nice to have experience

• Experience of managing services / applications in a cloud environment

Tools

• ServiceNow, ADO

Leadership and EQ:

• Embraces a culture of change and agility, evolving continuously, adapting to our changing world.
• Effective great teammate looks beyond own area/organisational boundaries to consider the bigger picture and/or perspective of others.
• Is self-aware and actively seeks input from others on impact and effectiveness.
• Applies judgment and common sense - able to use insight and good judgement to enable commercially sound, efficient, and pragmatic decisions and solutions and to respond to situations as they arise.
• Ensures personal compliance with BP's Code of Conduct and demonstrates strong leadership of BP's Leadership Expectations and Values & Behaviours.
• Cultural fluency - actively seeks to understand cultural differences and sensitivities.

What we offer:
It's crucial to us that the differences we see in the world around us are reflected in our workplace. Who you are is what counts, not where you're from or how you live your life. At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees' lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits include:

• Generous salary package including an annual bonus program and individual performance-based incentives.
• Additional EPF contributions totaling 15%.
• Excellent work-life balance & flexible working arrangements!
• Collaborative environment that celebrates achievements, diversity, and culture
• Ongoing career development and progression opportunities in a global organization
• 16 weeks paid parental leave (4 weeks partner leave)

Travel Requirement No travel is expected with this role
Relocation Assistance: This role is not eligible for relocation
Remote Type: This position is a hybrid of office/remote working
Skills: Agility core practices, Agility core practices, Analytics, API and platform design, Business Analysis, Cloud Platforms, Coaching, Communication, Configuration management and release, Continuous deployment and release, Data Structures and Algorithms (Inactive), Digital Project Management, Documentation and knowledge sharing, Facilitation, Information Security, iOS and Android development, Mentoring, Metrics definition and instrumentation, NoSql data modelling, Relational Data Modelling, Risk Management, Scripting, Service operations and resiliency, Software Design and Development, Source control and code management {+ 4 more}
Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please .
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.