Job Description

Your IT Future, DeliveredSenior DevOps Engineer (Genesys Cloud)With a global team of 6000+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.Digitalization. Simply delivered.
At IT Services, we are passionate about Genesys Cloud Telephony Solution CCaaS Platform. Our EXPSD Telephony Solutions team is continuously expanding. No matter your level of Senior DevOps Engineer proficiency, you can always grow within our diverse environment.#DHL #DHLITServices #GreatPlace #CCaas #Telephony #GenesysCloudGrow together
As Senior DevOps Engineer you will design, configure, implement and support DHL\xe2\x80\x99s CCaaS Platform and Services. It includes Cloud CCaaS, PBX, IVR, CTI, Dialer, Omni-Channel, Call Recording, SBC and VoIP/SIP Endpoints. As Senior DevOps Engineer, you will provide subject matter expertise around specific technologies within this portfolio.The Senior DevOps Engineer will provide technical guidance to other members of the Contact Center development team and will interact with multiple levels of leadership within IT as well as business stakeholders.As a member of the EXPSD Telephony Solutions team, you will provide advanced level technical support including design, configuration, troubleshooting, implementation, support, and problem management. You will coordinate with vendors and cross functional teams regarding contact center applications. You will research, evaluate and recommend communications options in services, systems and emerging technologies as needed.Ready to embark on the journey? Here\xe2\x80\x99s what we are looking for:
As a Senior DevOps Engineer, having Active Genesys Cloud Certification is a huge plus. Minimum 5 years of experience in Contact Center Environment working with Genesys Cloud platform and its capabilities will also be an integral part of this role.You are a Genesys Cloud Platform aficionado, therefore you have a good understanding of CCaaS, omnichannel architecture, Workforce Force Management (WFM), Queuing/Routing, Call Flow, Conversational flows using Genesys Cloud Architect, SuccessKPI, Genesys Cloud App Foundry and Outbound Dialer Campaigns.You are able to work independently, prioritize and organize your tasks under time and workload pressure. Working in a multinational environment, you can expect cross-region collaboration with teams around the globe, thus being advanced in spoken and written English will be certainly useful.An array of benefits for you:

• Unlimited Outpatient Medical for employees
• Flexi Benefit Plan \xe2\x80\x93 Customized per individual needs
• Choose any day for your Vacation from Earned Public Holiday (Saturday and Ad Hoc)
• Modern offices with free parking

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic.

DHL