Job Description

In your new role you will: * Provide 2nd Level Support globally. * Manage Incident and Service Order tickets: Receive, categorize, prioritize and track incidents or service orders using Remedy tool as the central Infineon ticket In your new role you will: Provide 2nd Level Support globally. Manage Incident and Service Order tickets : Receive, categorize, prioritize and track incidents or service orders using Remedy tool as the central Infineon ticketing platform Analyse, investigate, fix known issues, provide workaround to users and work towards timely resolution according to SLAs. Conduct Internal Control Monitoring : To provide daily system checks/monitoring as required and drive efficiencies to ensure the system and processes perform as effectively as they should. Perform Problem Management : Identify problem trends and implement corrective actions, communicate with change request team and application owners. Ensure system and support related documentation is maintained and up to date, documents known errors, workarounds and resolution plans. Knowledge sharing/training within support team and business users. Able to work on shift mode on a rotation basis ( morning, 9:00am ' 6:15pm and afternoon, 3:00pm-12:15am, shift ). Able to work on call standby support on a rotation basis ( 12:15am-8:15am)/weekend (Sat/Sun). Your ProfileYou are best equipped for this task if you have: Bachelor's Degree in Computer Science/Information Technology. Minimum 3 year of relevant experience in system support or end-user support. Experience in WebSphere MQ, openFT or Kafka will be an added advantage. Knowledge/familiarity with UNIX & UNIX shell scripting. Excellent analytical and problem solving skills and are able to critically engage with new issues. Good communications skills (mainly English) and a proactive team player. Strong in service support operations. Knowledgeable in Enterprise Application Integration methodologies/processes is a plus. Experienced in the area of middleware and messaging will be an added advantage. Able to work independently with minimal supervision. Benefits What we offer you in Melaka Melaka is our biggest production site wordwide with more than 7000 employees.