Senior Executive, Customer Service
Kuantan, Pahang, Malaysia
Job Description
The East Coast Rail Link (ECRL) Hiring! Full Time Senior Executive, Customer Service in Pahang - Ricebowl
e.target.src = 'https://files.ajobthing.com/assets/premium-job/premium-default-banner.png'" class="object-contain aspect-companyBanner w-full" data-v-73b57a06>
Senior Executive, Customer Service
Follow
Undisclosed
,
Be an early applicant!
Be an early applicant!
Share
Save
Apply
Requirements
- Bachelor's Degree in Business, Hospitality, or related discipline.
- Minimum 5 years of experience in customer service, preferably in railway, airline, or hospitality sectors.
- Excellent communication and interpersonal skills.
- Experience in start-up or operations transition is an advantage.
- Oversee customer service activities at stations and ticketing counters.
- Ensure timely handling of passenger inquiries, feedback, and complaints.
- Coordinate with station staff and train crew to deliver excellent service quality.
- Monitor service performance indicators and assist in training programs.
- Embed safety and service compliance in all customer interactions.
- Only shortlisted candidates will be contacted for interview.
Customer Relationship Management
Important Information
Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.
Skills Required
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1265806
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationKuantan, Pahang, Malaysia
-
EducationNot mentioned