Job Description

Genting Malaysia Berhad

Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.

With over 50 years of experience and milestones, Genting Malaysia is currently expanding and transforming Resorts World Genting into the leading tourism and entertainment hub via the Genting Integrated Resort Transformation Plan. Under this plan, flagship projects include Skytropolis Indoor Theme Park, the outdoor theme park - Genting SkyWorlds - and the adjacent shopping complex - SkyAvenue, which houses some of the most prestigious lifestyle brands from around the world. The plaza also features a state-of-the-art cable car system, which connects SkyAvenue to the mid-hill Genting Highlands Premium Outlets, carrying up to 3,600 passengers per hour per way.

If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!

BASIC FUNCTION:

Here at Resorts World Genting we care people about our people and the work they do. We are looking for a strong, personable and fun employee engagement professional to come in and help transform our theme park on an exciting communication and engagement journey. The employee engagement team will be fundamentally responsible for motivating and engaging employees from all roles and departments across our Theme Park Operation by helping to bridge the relationship between employer and employee.

The engagement specialists will be exclusively involved in supporting the development of an engagement framework between all Theme Park employees and ensuring key messaging is appropriately cascaded to the team members through identified channels. You'll help build these channels, identifying what works and how better we can motivate, inspire and inform our teams.

We want someone to bring the positive experiences and voices of our employees to life through various channels and methods. As a theme park we aim to make our work environment fun and stimulating and we want a to put a clear focus on how we incentivize and challenge our employees in every day work. The majority of our people live and work here on the mountain so we have a unique opportunity create a special environment and build a values-based culture.

Key Deliverables:

• To support in the planning and allocation of resources effectively to accomplish the work to meet departmental productivity and quality goals.

• Support in the development of an employee onboarding experience for the Theme Park, helping identify key components to create a positive recruitment and learning process for all theme park teams.

• Create, frameworks and materials (printed, digital, video etc) that support and engage team members on the engagement activities being carried out.

• Develop comprehensive communication channels between Theme Park managers, leaders, and all employees and manage these channels and their content moving forward

• Supporting in the welfare of all employees by acting as a point of contact to discuss matters pertaining to employee wellbeing, welfare and provide appropriate advice and support.

• Create a stimulating and inclusive work environment finding ways to motivate and engage all employees

• Carry out regular engagement surveys to identify key performance metrics within the Theme Park and support on the wider Resort wide engagement surveys.

• Support and find ways to recognise and appreciate different cultures and people across our dynamic workforce.

• Support in the creation of a values-based culture, by working with the learning and development team to create a set of values our employees can follow and feel engaged to the brand, the organisation and the work they do.

• To assist on the employee engagement forums and their respective agenda and activities discussed, collating suggestions; ideas and putting them into practice and getting support from peers and colleagues.

• Support in the setting up of an employee recognition scheme theme park wide, designed to support, engage and motivate team members.

• Support with an employee recognition scheme helping to identify talent and high-performers and ensuring these are highlighted through creative and unique methods and channels.

• Run regular activities and events across all departments to motivate team members, provide education and support in welfare of individuals

• Supporting in the Learning and Development initiatives to educate employees across a range of skills; from induction training right through to skills based training.

• Help improve communications across the theme park division by suggesting and implementing new ideas

• To support the Employee Engagement Manager to create policy and process development within the team

• To setup and run reports as required by the business and identify ways to utilise data relating to employee engagement

• Support in the agenda to drive standards across the Resort including both quality, safety and behavioural standards

• Work with the Employee Engagement Manager and People Development Director to create businesses cases to improve the overall employee experience and help justify and support the development of these cases.

Be part of an exciting history-in-the-making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company. Apply now!