Job Description

Client Indust

ry: Leading insurance company in Malaysia

Location:

TRX

Contract Period:

12 months

Key Responsibilities:

Process customer requests under the Shield function in accordance to guidelines, service standards and quality. Ensure that escalation cases are flagged out and work with the team leader towards resolution within the service level agreement.

Shield function comprises:

Workflow verification and clearance Refund of excess payments received Issuance of acknowledgement letters Change of payer Termination of policy Processing of change plan request

Key Requirements:

Degree holder with at least 1-2 years working experience in Health insurance policy servicing, working in the Shield function. Keen learner and able to work independently Customer-oriented, with good interpersonal and communication skills
Job Type: Contract
Contract length: 12 months

Pay: RM4,000.00 - RM5,200.00 per month

Work Location: In person