Job Description

\'To be the most loved everyday food and groceries destination!\'; - that\'s our mission at foodpanda (small \'f\'). foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores - foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently! We are looking for enthusiastic problem solvers to join us in scaling our platform, to digitalise businesses in Asia, uplift rider livelihoods and build a hyper-convenient platform for our customers. If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. Our diverse and high-performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives.

About the Role:
We are looking for a Senior Executive, Program Operations to be based in Bangsar South. This role will be reporting to Vendor Performance Lead in the Vendor Operations. The department generally is responsible for vendor program strategy, projects, and implementation.

Responsibilities:
Responsibilities include, but are not limited to:

• Grow performance metrics of long tail accounts including operations, commercial performance, internal tools, systems, and any other special projects
• Improve vendor performance by preparing and leading strategic projects
• Launch moonshots with insights and recommendations into vendor behavior to ensure higher efficacy of initiatives and future roadmap development
• Ability to work with different teams (inter and intra-department) to ensure smooth vendor journey and high quality of vendor experience within the platform
• Accurate and timely reporting and resolution of issue resolution and key operational results
• Give detailed attention, oversee and drive program strategy, project delegation, and program implementation

• Brainstorm during ideation sprints to resolve project challenges
• Ability to work autonomously
• Continuous curiosity in connecting the dots tackling the bigger picture

• Quantitative mindset & proven analytic capabilities. Should be able to collect, organize, analyze a significant amount of information accurately.
• Self-Leadership through being proactive and independent.
• Highly motivated and excellent team player
• Excellent problem-solving skills and capable of executing and following through on projects.
• Fast learner who is adaptable to various project initiatives

• Minimum of 3 years\' experience in the workforce (E-commerce is a plus).
• Proven track record of personal, academic and professional achievements
• Willingness to learn and curious to explore ways to improve the operational performance of vendors
• Demonstrated project management experience and the ability to work cross-functionally
• Ability to articulate ideas and concepts to stakeholders and the management team through clear and effective communication

Foodpanda