Job Description

RESPONSIBILITIES:

To assist to oversee operations flow by managing operational staff and service contractors in the development. To monitor on provisions of works, facilities conditions, safety aspects and activities flow within the development To address daily operational obstacles and implement strategies to improve on efficiency. To promote facilities services and scheduled events to the residents. To assist Residents in providing customer services and liaison with relevant parties to enhance service performance. To attend to Residents' complaints and queries and provide assistance at all time. To liaise with defect team and contractors to complete the defect works at common area on time and to the residents' satisfactory mean. To monitor defect status and document all correspondence in proper standard. To check on the cleanliness of the common area. To prepare correspondence to internal departments and external parties. To establish office administrative flow and filing system with compliance to SDB policy and SOP. To handle contract tender include sourcing for quotation, negotiate on terms and cost and submit for management approval. To conduct discussion or inspection with internal staff, contractors, consultants and service provider. To monitor on overall service performance and implement measurements for improvement. To monitor on collection, verify the accuracy of transactions in system, take corrective actions and prepare monthly collection for submission to finance department. To prepare operation report on periodical basis for management evaluation and review. To ensure all complaints from the Residents are attended and necessary action is taken on time. To ensure operation flow adherence to Standard Operation Procedure. To ensure admin and accounts documentations and procedural flows are adhered to SDB SOP. To ensure all defect works at common are is completed within 30 days time frame and are compliance to SDB customer service cycle.

REQUIREMENTS:

Diploma or Degree in Property Management or equivalent. Proficiency in writing and speaking of Bahasa Malaysia and English. Knowledge in other languages and dialects are an added advantage. Computer literate. Knowledge in building by-laws, building and maintenance act and strata title act. Technical knowledge or estate management skills will be an added advantage. Minimum 3 years relevant working experience in landed and high-rise development. Excellent communication and interpersonal skills. Ability to manage workload effectively and multi-task. Highly motivated, initiative and ability to work independently Demonstrates team spirit
Job Type: Full-time

Pay: From RM4,500.00 per month

Benefits:

Dental insurance Free parking Health insurance Opportunities for promotion Professional development
Application Question(s):

What is your expected salary?
Experience:

Property Management: 3 years (Required)
Work Location: In person

Expected Start Date: 07/08/2024