To manage, execute and monitor the operations of terminal in so as to comply with internal and external regulations to achieve safe, secure and efficient airport operations.
ESSENTIAL POSITION FUNCTIONS
Monitor operations and contract performance under Terminal Airport: cleaning, trolley, indoor landscape.
Coordinate with Duty Executive in charge of operations on the performance of contractors.
Coordinate with Procurement on contract matters such as terms and conditions, payments and deductions, etc.
Manage contractors manpower in accordance to requirement of operations.
Report to Terminal Manager on the overall status of performance of the contracts constantly.
Manage passengers complaints related to contractors performance
Ensure that Terminal Airport achievement for ASQ and reduce complaints.
Ensure the compliance with IMS requirement & other certifications.
Key Challenges
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Ensure that the services provided are exceeding passenger expectation.
Ensure Terminal score high in ASQ elements that related to terminal functions
Skills
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Good interpersonal and coordination skills
Ability to interact with all level and able to work in a group or individually.
Well establish in management, coordination and communication skills.
Good knowledge in Worldwide Scheduling Guidelines, Standard Schedules Information Manual (SSIM) Chapter 6.
Familiar with Annexes /other airport regulations.
Establish and review the Standard Operating Procedures and working manual/instruction.
Proficient in project management principles, including planning, execution, monitoring, and closure (e.g., using tools like MS Project, Primavera, or Gantt charts)
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Education
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External
Bachelor's Degree in Civil Engineering, Structural Engineering, Building Surveying,Construction Management or related field
Relevant Industries
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Internal
Degree with minimum 2 years relevant experience in Executive role
Diploma with minimum 3 years relevant experience in Executive role
STPM with minimum 5 years relevant experience in Executive role
SPM with minimum 7 years relevant experience in Executive role
External
Minimum 3-5 years of working experience in facilities management, civil/structural maintennace, or project management, preferably in an airport or infrastructure environment.
Additional Information
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Open for Malaysian citizens only
Please be reminded that only online applications will be entertained